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Manager - Accounting (Funds Recovery)

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Date Posted: May 4, 2022

Location(s): Tampa, FL, US, 33647

Company: MetLife

Position:  Manager - Accounting (Funds Recovery)


Job Location:  Virtual but commutable to the Tampa, Florida MetLife office 


Role Value Proposition


This position will support RIS Service and Operations and will focus on managing the Funds Recovery Unit. This unit is responsible for performing outreach to seek reimbursement of overpayments made to our customers and recording of payments received. The unit is also responsible for outreach to customers that have benefit payments that are due and remain outstanding  and reissuing those payments where applicable. The manager of these team focus will be ensuring the timely administration of key processes as outlined in policies, posting reimbursements and banking updates as received. As well as the development of the team and managing demand and capacity to meet high volumes of case work across multiple systems.


Key Responsibilities:  


  • Manage, coach, and develop personnel involved in supporting core business functions of the unit.
  • Ensure that all relevant service standards and financial accountability goals are met consistently, and a high level of customer service is provided to both internal and external customers.
  • Develop and ensure teams use standard repeatable business processes
  • Translate senior management vision and assists with developing the department’s vision, strategy, service levels, and business objectives. Communicates vision and strategy to staff
  • Propose, evaluate, and implement process improvements to increase efficiency and effectiveness
  • Partner with other operational areas to build strong working relations and improve workflow and organizational issues
  • Ensure all internal and external audits have been fully coordinated and thoroughly addressed within their specified timeframes
  • Identifies, locates, and provides needed training and resources.
  • Track and report on operational metrics
  • Perform other duties as assigned or required

Required Experience:

  • 4-year college degree preferred or equivalent experience
  • Administrative process management experience
  • Knowledge of performance management
  • Experience managing organizational change, providing leadership, and delegating.
  • Strong communication skills including presentations.


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 124682


Nearest Major Market: Tampa