Share this Job

UX Lead - Virtual

Apply now »

Date Posted: Jun 19, 2022

Location(s): Tampa, FL, US, 33647 Remote, US, 0

Company: MetLife

Position Location - 100% Virtual - Work from Home


Role Value Proposition

The UX Lead will be the lead designer for the digital servicing experience of the end customers of MetLife’s Employee Benefits business in the US. This person will be responsible for designing the right digital experiences to meet and exceed our customers’ needs and deliver on business goals as a member of the product team. The person will be responsible for how the digital servicing product feels to users by creating desirable and compelling experiences, based on deep understanding of users’ functional and emotional needs resulted from user research and workflow analysis.


As the lead designer, this person will also manage the operational aspects of design, including workflows, communication and collaboration among designers and other product team members. Managing a team of designers, (s)he will be responsible for consistency in experiences designed across MetLife’s digital servicing product.


The ideal candidate will have strong creative, technical and problem-solving skills. The person will create wireframes, sitemaps, user flows and prototypes to deliver tangible design solutions. The person will also apply brand and visual design elements to the digital design to increase clarity, communicate hierarchy and create emotion. (S)He will participate in all parts of the design process – fielding customer research, shaping strategy, generating divergent options, prototyping, developing, and iterating based on customer and stakeholder feedback. The person will also be proficient in Lean UX agile way of working, implementing functionality in minimum viable increments and determining success by measuring results against a benefit hypothesis.


Key Responsibilities:

  • Balances customer needs and business requirements to design customer-centered experiences
  • Performs hands-on design and manages a team of designers in order to:
    • Define information architecture and sitemaps of digital experiences based on experience strategy
    • Create user flows to define steps needed to achieve user goals
    • Design UI components leveraging the MetLife design system
    • Create wireframes to blueprint the information hierarchy and interactions of a digital experience
    • Create prototypes to explore and test design decisions
    • Oversees user testing to validate design decisions
    • Performs design quality assurance during development
  • Identifies priorities and streamlines communications for design teams
  • Coordinates schedules and manages product design documentation
  • Defines standards tools and processes for design team


Essential Business Experience & Technical Skills:

  • 6+ years of experience designing experiences across mobile apps and websites
  • Highly skilled in user experience fundamentals: research, wireframes, prototypes, usability testing
  • Strong knowledge of user interface design, interaction design, information architecture, visual design
  • Proficiency with Adobe XD. Figma and Sketch are a plus
  • Skills in CSS, Javascript and HRML a plus
  • Partners successfully with business analysts, other designers, content strategists and developers to arrive at optimal solutions
  • Comfortable designing leveraging a design system
  • Ability to create designs that can scale, and care for alternate scenarios
  • Excellent problem-solving and organizational skills
  • Experience working in iterative processes and in an agile environment
  • Ability to lead a team of UX/UI designers


New Role:

This role is aligning to the Agile Delivery Model that is launching with US Group Business and will be hired within the business itself. It is focused on design thinking and Lean UX ways of working, which are new for MetLife and require different skill sets than we have hired for in the past.


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.


The wage range for this position-specific to Colorado is $118,400 - $157,900. You may also be eligible for the MetLife Annual Variable Incentive Plan ("AVIP").  Your eligibility for an AVIP award is governed by the terms of the applicable plan or program documents. MetLife offers a comprehensive benefits program that includes  Medical, Dental, Life, Vision plus Retirement benefits, and Paid Time Off.



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 124952


Nearest Major Market: Tampa