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Lead Administrator

Date Posted: Jan 4, 2022

Location: Tampa, FL, US, 33647 Oriskany, NY, US, 13424

Company: MetLife

Job Location:  Tampa, Florida or Oriskany New York


Role Value Proposition: 

MetLife is a leading financial services company offering its customers insurance, annuities, employee benefits and asset management options to aid in navigating life’s changes.  We are seeking motivated professionals to help drive operational excellence in the Retirement & Income Solutions (RIS) organization of Global Technology and Operations (GTO).  In this role, you will collaborate closely with members of multi-functional teams to improve the way we do business and find new ways to exceed our customers’ expectations.  RIS Operations is a diverse business operations organization consisting of motivated administrators, customer advocates, business consultants and accountants with a shared vision of succeeding together in building a world class team within MetLife.


Key Responsibilities:  

  • Working independently, perform complex tasks around core processing and administrative functions of the business unit
  • Exercise judgment and product understanding to determine appropriate handling of complex issues around core business functions of the unit and to resolve customer questions and escalations
  • Act as a subject matter expert to both team members and internal customers
  • Review financial impacted transactions for accuracy to eliminate risk
  • Perform high-value financial transactions in a consistently accurate and timely fashion
  • Maintain high standards of accuracy and data integrity
  • Utilize experience, initiative and judgment to analyze and resolve discrepancies and issues, and resolve internal and external customer escalations that impact the unit on a high-priority basis
  • Establish and maintain a positive and professional relationship with internal and external clients, customers and business partners
  • Respond to external and internal requests for information, including audits and Call Center requests
  • If assigned approval responsibility, review and approve transactions processed by other team members
  • Serve as point of contact for clients, third party administrators and/or external customers
  • Execute special projects assigned by management within the allotted time frame
  • Propose, evaluate and implement process improvements to increase efficiency and effectiveness
  • Perform other duties as assigned or required


Required Experience:

  • 4-year college degree or equivalent experience
  • 3-5 years of related experience
  • Strong oral and written communication skills
  • Extensive knowledge of office support tools, core application systems
  • Demonstrated problem solving, critical thinking and decision making skills.
  • Effective time management skills – balance multiple priorities
  • Strong interpersonal skills and customer interaction skills
  • Knowledge of Annuity & Investment Operations


Preferred Experience: 

  • FINRA Series 6 or 26 Licensed where required.
  • Proficient Microsoft Office skills, particularly Word, Excel and Access.
  • Strong oral and written communication skills.
  • Effective time management skills.
  • Superior problem solving and critical thinking skills.


Salary Grade






Business Category



Number of Openings



Contact Information

Allyson Kiefer


Hiring Manager

Ebony M. Ellison


Employee Referral Award




At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.




MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 122539


Nearest Major Market: Tampa