Share this Job

Implementation Leader II

Apply now »

Date Posted: Jun 9, 2022

Location(s): Tampa, FL, US, 33647 Cincinnati, OH, US, 45202 Aurora, IL, US, 60504

Company: MetLife

Location:  Hybrid US-FL-Tampa-18206 Crane Nest Dr (2745) (Primary), US-IL-Aurora-177 South Commons Drive (229), US-OH-Cincinnati-312 Elm Street (2135)


Role Value Proposition: 

The implementation leader position within the Group Benefits organization is responsible for managing and driving the setup processes for new and existing clients. The Implementation leader has overall responsibility for the end-to-end management of the implementation process and key deliverables for clients between 100 and 1000 lives and directs the implementation and communication process for clients, regardless of product mix or administrative arrangement within this market space. They are responsible for monitoring progress against timeline due dates and have direct interaction with clients, insurance producers, sales, client services and other internal business units as needed. The Implementation leader manages the gathering of critical information with the client and producer and resolves all issues relative to the overall implementation process and timing of deliverables. They own the initiation of client and internal meetings and facilitates those discussions and engages in clear, effective communication to establish responsibilities and internal due dates for all business partners on each implementation.     


Key Responsibilities:   


 Essential Business Experience and Technical Skills: 

  • 2+ years of Insurance industry experience is preferred and/or possesses knowledge of contract language for life, accident, and disability products.
  • Bachelor’s degree is preferred or a minimum of 3 to 5 years of professional experience. High School Diploma or equivalent required.
  • Strong interpersonal skills needed to manage and work with many different personalities and styles.
  • Excellent organization skills are required and attention to detail is critical to effectively handle the technical aspects of the position.
  • Mastery of written, verbal and email communication skills are required and critical to effectively communicate with clients, producers, and internal business partners.
  • Ability to interact professionally and confidently with clients is required. Communication methods will vary and may include teleconferencing, Microsoft Teams, email interactions, phone, or periodic face to face meetings when necessary
  • Able to multi-task by balancing client facing interactions, tight deadlines, ad hoc issue resolutions, internal documentation requirements and overall client satisfaction.
  • Strong communication and negotiation skills are required. Demonstrates successful use of innovative negotiation techniques. Able to recommend alternative resolutions and be able to gain commitment from internal partners. Ability to define and develop positioning based upon customer needs, motives, strengths, and strategies of key players and understanding of broad business objectives.


Working Environment

While this role has a serious impact on the organization and can also be demanding, you’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Occasionally, deadlines can be intense and having a keen attention to detail is critical to maintaining workflow and project timelines.

The work schedule is generally normal business hours during the Spring and Summer months, however between the months of October – January you may be required to perform your work duties before or after normal work hours due to the nature of the business.  Paid Time Off (PTO) during this period is limited. 

This role is considered a hybrid role with 2 days in the office and 3 days remote per week.  


Business Category
US Business


Number of Openings



"At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers."



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 126122


Nearest Major Market: Tampa