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Implementation Leader I

Date Posted: Aug 6, 2019

Location: Tampa, FL, US, 33746

Company: MetLife

Job Location: Tampa, FL

Role Value Proposition: 

MetLife is leading growth in the Small Business market within our Global Technology and Operations (GTO) organization with a dedicated focus on driving operational excellence, fostering a community of skilled, motivated and engaged talent, going beyond expected goals to deliver to our customers, associates and shareholders.  We are committed to driving a culture of collaboration and deeply believe in the importance of employee engagement and talent development across the organization.

Small Market Operations is a diverse team of implementation, client service and billing associates supporting the end to end implementation and service experience for customers from 2-99 employees.  We are looking for you to drive continuous improvement, timeliness and accuracy of our case implementations, both at the group and process level, as our contribution to a differentiated customer experience.  In this role, you will partner closely with sales, underwriting and external relationships to identify and execute and deliver on customer commitments. 


Key Responsibilities:  

  • Participates in post-sale activities in setting up or converting client cases.
  • Reviews sold plan and project timeline with sales staff to identify and non-standard provisions or services.
  • Partners with other business units (Sales, IT, etc.) to ensure that implementations are delivered consistently, timely, and accurately. 
  • Finalizes plan design and communicates to the implementation team.
  • Identifies implementation-related problems and helps resolve issues.
  • Conducts weekly or periodic status meetings with various parties to review progress and resolve issues.
  • Transfers cases to the appropriate administration group once implementation is complete   
  • Acts in a supportive role to the implementation project team.
  • Assists in coordinating responses to day-to-day client service requests during the installation and conversion process.


Essential Business Experience and Technical Skills:



  • Excellent Written and Verbal communications. Reviews and executes legal documents.
  • Presentation skills - will participate in sales presentations, and/or consult on plan design and administrative services.
  • 1-2 yrs. related business experience
  • Self-starter with the ability work well independently 
  • High School diploma or equivalent



  • Bachelor's degree
  • Experience working in a virtual environment

"At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers."



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: [[111041]]