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Implementation Leader I

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Date Posted: May 11, 2022

Location(s): Tampa, FL, US, 33647

Company: MetLife

Location: Tampa FL (Hybrid Schedule - Tues/Wed in Office)


Role Value Proposition: 

The implementation leader position within the Global Technical Operations organization is responsible for planning and managing the conversion of new clients’ plan data and installation of new plans.  The implementation leader reviews new business and project timelines to identify any non-standard provisions or services that may impact compliance, cost or MetLife’s ability to meet/exceed customer expectations.  Negotiates plan design features and administrative services.  Partners with business units to ensure that implementations are delivered consistently, timely and of high quality.  Reviews and executes all legal documents,and prepares and finalizes a project plan.  Conducts weekly or periodic status meetings with internal departments, customers, and intermediaries to review progress and resolve issues.  Facilitates virtual implementation meetings with the customer, intermediaries and internal partners. May be responsible for systems related issues associated with new plan installations and conversions.  Acts as liaison between organization’s technology and plan administration staff during and possibly after the conversion process.  Implements changes and coordinates systems processing during the installation process. 


Key Responsibilities: 

  • Plan and manage the onboarding and installation of new customers
  • Interpret the notice of sale and provide appropriate paperwork to broker and customer
  • Conduct virtual implementation meetings with customer, broker and internal partners
  • Review completed paperwork and census, obtain missing information, and provide clean information to installation team
  • Participate in continuous improvement projects as needed


Essential Business Experience and Technical Skills:



  • Basic knowledge of Outlook, Microsoft Word and Excel
  • Excellent writing and communication skills
  • Proven ability to communicate challenging messages
  • Ability to handle multiple projects and tasks and meet deadlines
  • Customer Service Experience



  • 2+ years of employee benefits experience
  • Bachelor's Degree





Business Category

US Business 


Number of Openings



"At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 








MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife maintains a drug-free workplace.

Nearest Major Market: Tampa