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Implementation Business Analyst

Date Posted: Jan 7, 2021

Location: Tampa, FL, US, 33647

Company: MetLife

Job Location: Tampa


Role Value Proposition: 

The primary responsibility of this position is to incorporate Voluntary Benefit products into a customer’s payroll deduction system, utilizing project management skills, team building ability and the analytical skills necessary to successfully execute standard case installations.  As well as interacting with internal and external business units. This position is critical to the success of our ongoing client relationship, including but not limited to, National and Regional Market clients.


Key Responsibilities:

  • Manage case installations, including project planning, prioritization and quality control monitoring to ensure the appropriate delivery of operational support to internal and external contacts.
  • Understand and analyze customer business requirements; make appropriate recommendations and coordinate the set-up of electronic eligibility and billing interfaces
  • Develop processes that integrate client-provided data into the MetLife eligibility and billing systems by creating functional specifications from the client’s business requirements and conducting quality testing to ensure accurate data
  • Participate in meetings, in person or via teleconference, with the corporate customer, the third-party administrator/broker and representatives from the Human Resources, payroll operations, and IT departments.
  • Areas of expertise include, but are not limited to, customer structure, data testing, eligibility, payroll feeds, remittance scheduling, and reports.


Essential Business Experience and Technical Skills:


  • Strong analytical and problem-solving skills required to work with customers of all levels of case complexity.
  • Exceptional ability to multi-task as well as the flexibility and willingness to work in multiple roles as required.
  • Proven ability to analyze a situation, define the problem, develop alternative solutions, and present recommendations in a logical and clear manner.
  • Willingness to initiate the analysis and/or resolution of IT, Business and customer issues.
  • Detail focused with strong follow-through skills by monitoring processes to ensure client deadlines and expectations are met.


  • 2+ years of related business experience preferred.


Business Category

Group Operations


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.


MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $651 billion of total assets under management as of September 30, 2020. We are ranked #48 on the Fortune 500 list for 2020. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Requisition #: 115778


Nearest Major Market: Tampa