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Implementation Analyst

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Date Posted: Sep 14, 2022

Location(s): Tampa, FL, US, 33647

Company: MetLife

Role Value Proposition:  


The Implementation Client Analyst will support new case implementation for the Disability Income Gap Insurance (DIGI) product as a project manager, ensuring accurate case installation in all systems and proactive collaboration with implementation and service peers across all markets (for mutual existing customers). They will outline an implementation project timeline to level set expectations for the broker/customer and schedule and conduct initial and follow up implementation calls with internal partners, brokers and customers.  The Implementation Client Analyst is responsible for the setup of the online enrollment site as needed, coordinating efforts for enrollment support and materials, works closely with Production to ensure accurate and timely production of enrollment kits, submit materials timely for all necessary legal review and keeps the customer, broker and internal partners apprised of the progress of the implementation from beginning to completion.    


Key Responsibilities:   

  • Provide day to day administration and project management of all new sold business submissions including: 

    • Reviews structure of case and ensures accurate installation of cases on all systems 

    • Responsible for setting up and conducting ongoing implementation calls with the broker/customer to keep deliverables on track, answer questions, and engage broker/customer with outstanding requirements to ensure a successful implementation and broker/customer experience.   

  • Provides high level service and responsiveness to broker, Account Executive, Product Enrollment Specialist, Underwriter, Production, Legal Counsel and Core Product partners as well as the client throughout implementation process 

  • Educates internal and external parties on the value prop of our DIGI product, case implementation process, procedures and support when appropriate 

  • Completes all reporting activities such as DIGI New Sold Case Activity report, Sharepoint updates as well as a DIGI Workbook for each new case 

  • Performs other related duties as assigned or required. 


Essential Business Experience and Technical Skills Required: 

·         High School Diploma 

  • Proficient with Microsoft Office software, Excel in specific is mandatory. 

    ·         Ability to communicate clearly both verbally and in writing 

  • Comprehension and ability to communicate provisions of the DIGI product and implementation process 

  • Elevated customer service, relationship management and project management skills 

  • Understanding of how to provide exceptional customer service and how to develop relationships 

  • Must be able to handle multiple tasks, set schedules and priorities to meet both internal and external deadlines 

  • Proficient problem-solving skills 

  • Understands internal systems and apply analytical skills to the systems 

  • General understanding of U.S. economy and employee benefits industry 



  • Bachelor’s degree preferred 

  • 5+ years of relevant experience 


Business Category 

U.S. Business_31294


Number of Openings 









MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


The role is eligible for incentive compensation under the sales incentive plan for your position. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Nearest Major Market: Tampa