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Digital Product Owner

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Date Posted: Jun 20, 2022

Location(s): Tampa, FL, US, 33602 Tampa, FL, US, 33647 Tampa, FL, US, 33607 Tampa, FL, US, 33647 Tampa, FL, US, 33607 Tampa, FL, US, 33647 Tampa, FL, US, 33607 Tampa, FL, US, 33647 Tampa, FL, US, 33647

Company: MetLife

Role Value Proposition: 


The Digital Product Owner (PO) is responsible for maximizing the value of the Employer Benefit Administration Portal.  POs share accountability with Product Managers for delivery outcomes and make decisions to solve product-related problems.  You lead the creation and alignment of business scenarios and supporting details for product feature development & testing, so they are clearly understood by the agile teams.


The Digital Product Owner is responsible for customer-facing systems and tools, for collecting customer feedback and working with his/ her team to continue to iterate and improve the product and the customer experience. The Digital Product leader has significant accountability to build and manage relationships and responsibilities across agile teams and within the team.  POs work closely with the Scrum Leader, Product Management, Customers, Business Owners, team members and other stakeholders to create viable and sustainable plans, and constantly seek feedback from multiple stakeholders incorporating into the solutions.   


The PO is the voice of the customer and business needs at the team level 


·       A leader that prioritizes, defines, and shapes the work for the agile team 

·       Approver of work delivered (accepts as complete and usable at team level) 

·       A person able to translate business needs into technology solutions 

·       A person who ensures we are delivering business value through tracking of metrics and outcomes 


Key Responsibilities: 


1.  Work with Product Management to decompose epics & features, assessing value and prioritizing the work 

2.   Ensure work focuses on those stories with a maximum value, aligned with product strategy, roadmap, and key milestones 

3.   Help refine, prioritize, and accept the work delivered by an Agile team to ensure the outcome meets the defined acceptance criteria  

4.   Develop use cases, scenarios and supporting details for the product features at the appropriate level so they are clearly understood by the development teams 

5.   Make decisions to solve product related problems, trade-off discussions, to stay on track to committed outcomes. (acceptance, prioritizing, making trade-offs, etc.) 


Essential Business Experience and Technical Skills: 


  • Experience in the development and deployment of on-line benefit administration portals and other technology solutions in an agile environment
  • Experience with insurance and/ or financial products a plus. Ability to work on cross-functional teams and to understand customer requirements to develop technology-based solutions is a must.
  • Able to identify, access and connect among key stakeholders and experts - Seek Diverse Perspectives
  • Know how to get things done through others, and provide the clarity needed to accomplish it – Deliver what matters
  • Driven and motivated by our customers and the business to focus on the right outcomes – Deliver Results
  • Able to make decisions on information that is available at that time. Be comfortable with progressive elaboration and discovery (Progress over perfection) – Manages Ambiguity
  • Product Owners are primarily leaders not managers. POs do not direct the team but see themselves as a member of the team and are able to adapt their leadership approach to enable and empower the team to solve problems and deliver outcomes.
  • Some POs may have direct reports on an exception basis based on the needs of the ART – Empowerment & Collaboration
  • Knowledge of Employer Billing & Claim Administration is desired
  • Experience with SAFe Agile framework desired
  • Knowledge of group benefit products, operational processes and systems is also a benefit.




MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.

Nearest Major Market: Tampa