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Client Services Consultant I

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Date Posted: May 13, 2022

Location(s): Tampa, FL, US, 33647 Aurora, IL, US, 60504

Company: MetLife

Job Location: Tampa, FL      

Alternate Job Location:  Aurora, IL 

 

Role Value Proposition: 

The Client Service Consultant (CSC) has overall accountability for the day-to-day administrative service support of multiple employers under the Third-Party Administrator (TPA) distribution channel.  The CSC is part of an overall account team tasked with understanding the TPA’s model, plan designs and service structure as well as the customer’s day-to-day servicing.  CSC must be focused on delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife.      

 

Key Responsibilities:  

  • Overall accountability for the day-to-day administration of moderately complex Third-Party Administrator (TPA) relationships covering multiple employers, including, but not limited to: eligibility, billing, claims, online tools/resources and all internal processes to support both the TPA and employer relationship
  • Develops strong relationships to facilitate issue resolution as well as root cause analysis and identify process improvement opportunities
  • Ensure appropriate follow through on all open customer issues and inquiries
  • Think outside the box and provide creative solutions to difficult problems
  • Performs other duties as assigned

 

Essential Business Experience and Technical Skills: (5 -7 bullets)

Required:

  • High School diploma and 3+ years of related experience
  • Excellent organizational, interpersonal, and communication skills, both written and verbal
  • Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness
  • Must thrive in a fast-paced environment with the ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
  • Ability to balance client expectations with MetLife capabilities
  • Proficient with Microsoft Office software
  • Self-motivated to learn more about the business and is proactive in personal development
  • Ability to balance client expectations with MetLife capabilities
  • Proficient with Microsoft Office software

 

Travel

0-10%

 

Business Category

Group Benefits, Specialty Markets

 

Number of Openings

1

 

"At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 

 

 

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

 

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 

 

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

 

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

 

MetLife maintains a drug-free workplace.


Nearest Major Market: Tampa