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Client Services Consultant

Date Posted: Sep 13, 2021

Location: Tampa, FL, US, 33647

Company: MetLife

Role Value Proposition: 

This role, for a Client Service Consultant I, will deliver exceptional customer service, serve as a liaison between clients and MetLife internal departments, resolve client inquires and develop and maintain proficiency in the following core skill areas: customer service, problem resolution, account and project management, and implementation.   

 

Key Responsibilities: 

  • Overall accountability for day-to-day support of multiple clients.
  • Develops strong relationships to facilitate issue resolution as well as root cause analysis and identify process improvement opportunities.
  • Ensure appropriate follow through on all open customer issues and inquiries.
  • Think outside the box and provide creative solutions to difficult problems.
  • Performs other duties as assigned or required.

 

Essential Business Experience and Technical Skills:

Required:

  • High School diploma
  • 3+ yrs. related experience

 

Preferred:

  • Bachelor’s degree
  • 5+ yrs. related experience
  • Strong customer satisfaction focus.

 

Travel

Not applicable

 

Business Category

Operations

 

Number of Openings

1

 

“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

 

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 

       

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.  Visit us at www.metlife.com to learn more about our brand, history, and values. 

 

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to accommodations@metlife.com or call our Employee Relations Department at 1-877-843-3711.

 

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

 

MetLife maintains a drug-free workplace.

 

Requisition #: 118537

 


Nearest Major Market: Tampa