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Client Services Analyst II

Date Posted: Feb 22, 2021

Location: Tampa, FL, US, 33647

Company: MetLife

Role Value Proposition:

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities.  The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role delivers exceptional customer service, serve as a liaison between client, brokers, Third Party Administrators (TPA) and MetLife internal departments, resolve client inquires. Develops and maintains proficiency in the following core skill areas: account and project management, problem resolution, implementation and customer service.

 

Key Responsibilities:

  • Day-to-day support for at least one TPA and monitors key financial parameters.
  • Participates in completing accounting processes, calculations and reports.
  • Provide day to day administration for clients.
  • Participates in new client implementation.
  • Contributes to building relationships with clients or distribution channels

Essential Business Experience and Technical Skills:

 

Required:

  • High school diploma
  • 2 year of customer service experience

 

Preferred:

  • Bachelor’s degree
  • 3 year of customer service experience
  • Strong oral/written communication skills.
  • Strong problem solving and analysis.
  • Strong multi-tasking and prioritization.
  • Basic knowledge of group products, services and systems.

 

“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

 

We are one of the largest institutional investors in the U.S. with $651 billion of total assets under management as of September 30, 2020. We are ranked #48 on the Fortune 500 list for 2020. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.

 

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

 

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

 

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

 

MetLife maintains a drug-free workplace.

 

Requisition #: 116241

 


Nearest Major Market: Tampa