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Client Service Consultant I

Date Posted: Nov 29, 2017

Location: Tampa, FL, US, 33647

Company: MetLife

Job Location: United States: Tampa, Florida


Job Summary:

Provides administrative and customer service to very large group insurance clients. Works with account team to manage customer relationships and satisfaction.    


Functional Responsibilities:

  • Overall accountability for the day-to-day administration of multiple National Accounts clients
  • Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams
  • Collaborates and acts as a liaison with client's Third Party Administrator to assist with problem resolution and trouble shooting
  • Provides exceptional customer service to ongoing customer delivery and client satisfaction
  • Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations
  • Participates in client account audits and strategic planning process
  • Partners with Financial team in completion of client reports; analyzing results and identifying trends
  • Leads and coordinates implementation of new clients and the addition of MetLife product lines to existing clients
  • Participates in initial strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate installation of data in MetLife systems
  • Assists in facilitating the execution of contracts to ensure compliance
  • Partners with Proposal Unit to research and respond to RFP questionnaires
  • Participates in cross-functional project teams
  • Maintains awareness and knowledge of MetLife’s and competitors’ products and trends
  • Performs other duties as assigned or required


Essential Business Experience and Technical Skills:

  • BS/BA degree
  • 3-5 years of experience
  • Excellent organizational, interpersonal, and communication skills, both written and verbal
  • Ability to work autonomously and manage time efficiently in order to meet client deadlines
  • Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness
  • Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
  • Ability to balance client expectations with MetLife capabilities
  • General understanding of U.S. economy and employee benefits industry
  • Proficient with Microsoft Office software
  • Self-motivated to learn more about the business and is proactive in personal development
  • Firm knowledge of group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems


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At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 

Nearest Major Market: Tampa