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Care Coordinator - Long Term Care

Date Posted: Jan 14, 2019

Location: Tampa, FL, US, 33647

Company: MetLife

Job Location:  Tampa, FL


Role Value Proposition:

Investigates MetLife long-term care claims and makes determination on claims settlement within authorized guidelines.  

Key Responsibilities:

Follows established policies and practices to resolve claim issues. Reviews claim data to make claim settlement decisions. Responsible for quality check of claims processed in the claim system for processing and financial accuracy. Reviews bills/invoices for evidence of fraud. Appropriately escalates issues to the supervisor for resolution as needed. Performs other related duties as assigned or required.  May provide guidance to junior staff members.

Essential Business Experience and Technical Skills:



  • Strong communication skills, both written and oral.
  • Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning.
  • Strong Letter writing/Microsoft Word
  • 3-4 years Insurance Claim's Experience.
  • High School Diploma
  • Strong customer satisfaction focus.



  • Bachelor’s degree
  • 4+ years’ relevant business experience. 
  • 2 years of disability claims experience.



Not applicable


Business Category





At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


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Requisition # 104543

Nearest Major Market: Tampa