Share this Job

Business Solutions Consultant II

Apply now »

Date Posted: Nov 26, 2022

Location(s): Tampa, Florida, US, 33647 Tampa, Florida, US, 60504 Tampa, Florida, US, 64116

Company: MetLife

Job Location: United States : Florida : Tampa
Alternate Job Location: United States : Florida : Tampa || United States : Illinois : Aurora || United States : Missouri : Kansas City
Work Arrangement: Hybrid


Role Value Proposition: 

The Business Solutions Consultant (BSC) is responsible for supporting and communicating Regional Market Service processes. The Business Solutions Consultant develops, recommends, and implements new or modified processes, procedures, and initiatives. The position is aligned with our Regional Market customer facing associates and has partnerships with the Service Learning Consultants, Market Enablement and other respective partner organizations. The BSC is responsible for staying abreast of products and business procedures related to the roles they support. As Regional Market evolves, so will the responsibilities of this role. A successful candidate thrives on change and is eager to support and add value to the Regional Market organization.


Key Responsibilities:  

  • Product liaison for Group Benefits Core and Voluntary products
  • Creates communications related to business processes and system/product updates to send to the RM organization
  • Under minimal supervision, engages in small to medium projects that span across multiple areas to implement new/modified processes
  • Monitors the progress of initiatives and milestones to ensure timeliness and deliverables are met, while keeping management informed of progress
  • Develops and nurtures key relationships with internal partners
  • Appropriately alerts management to business opportunities and issues and develops formal recommendations for resolution
  • Provides information and/or training to end users to help resolve inquiries related to assigned processes, procedures, and/or initiatives
  • Other ad hoc projects, as needed
  • Ensuring business tools and resources (e.g., Knowledge Center content) are accurate and updated
  • Supporting operational readiness activities for product / process changes and other deployments
  • Working closely with Service Learning Consultants and the Market Enablement team to assist with training and ensure training programs remain current and relevant


Essential Business Experience and Technical Skills:



  • Ability to pivot quickly and maintain a positive attitude in a dynamic, fast-paced environment, while staying on track with multiple initiatives with competing demands
  • Good organizational, interpersonal, and communication skills, both written and verbal
  • Solid project management and change management skills
  • Self-motivated and analytical thinker who takes accountability and collaborates with team members, partners, and senior leadership to resolve problems and identify creative customer-centric solutions that benefit all parties
  • Good attention to detail and listening skills, anticipating, and understanding the downstream impact and ensuring high quality results
  • Must possess a high degree of integrity and the ability to work with minimal oversight
  • Intermediate skill competency in MS Office (Excel, Word & PowerPoint)



  • 5-7 years of related work experience; thorough working knowledge of supported business functions, systems, processes, and procedures
  • Bachelor’s degree in related field or equivalent experience


Assignment Category

Full Time


Ability to travel, if required.  Less than 5%.

Business Category

US Business

Number of Openings




At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.





MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Nearest Major Market: Tampa