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Business Procedures Consultant

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Date Posted: Jun 16, 2022

Location(s): Tampa, FL, US, 33647 Aurora, IL, US, 60504 Oriskany, NY, US, 13424 Bloomfield, CT, US, 6002 West Des Moines, IA, US, 50266 Cary, NC, US, 27513

Company: MetLife

Business Procedures Consultant – Change Management & Correspondence


Job Location:  This position is virtual but must be commutable to one of the MetLife offices. (Bloomfield, CT; Oriskany, NY; Tampa,, FL; Aurora, IL.)


Role Value Proposition: 

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities.  The Enabling Services, Global Customer Service & Operations (GCSO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role support Change Management and Correspondence work for Disability and AMS including review requests for change to process and correspondence, document customizations, and other non-standard items to support disability claim operations in all areas of claim management.


Key Responsibilities:

  • Assist with the management, processing and documentation of customer variances from a process and correspondence perspective.
  • Ensure that requested variances/updates are handled timely and accurately and meeting our customer needs while remaining within all compliance and regulatory requirements.
  • Review, investigate and respond to questions related to individual change requests. Identify gaps in content and/or inefficiencies in proposed process and recommend alternative solutions.
  •  Work with multiple partners for investigation, analysis, and development of non-standard process and/or correspondence requests including but not limited to claim operations, customer delivery and legal. Works with all appropriate parties to ensure any required approval or sign off is obtained. 
  • May communicate information to requestors and other business partners to help resolve inquiries related to a requested change for process and/or correspondence. 
  • Performs other duties as assigned or required.


Essential Business Experience and Technical Skills:


  • 3-5 years of AMS/STD/LTD claims management experience. Expert knowledge/experience level of varied process/products, Federal and State regulations, contracts and all disability claim management and correspondence systems. 
  • Excellent written communication skills. 
  • Highly organized; able to work independently and prioritize work to meet changing business needs, timelines, goals and metrics.
  • Excellent verbal communication skills.



  • Familiar Paid Family and Medical Leave process and product. 
  • Able to work with various company databases (SharePoint, Livelink), WebEx  and Windows program suite (Word, excel).
  • Bachelor’s degree in related field or equivalent experience.



Business Category


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 126478


Nearest Major Market: Tampa