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Benefit Summary Analyst II

Date Posted: Oct 1, 2021

Location: Tampa, FL, US, 33647

Company: MetLife

Job Location: Tampa, FL


Role Value Proposition:  

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities.  In this role you will be responsible for delivering high quality Benefit Summaries and service excellence for our <1,000 group customers.  This position requires excellent judgement, attention to detail, flexibility and the ability to prioritize workload in a complex, fast-moving environment. Must be able to work independently with minimal supervision and demonstrate excellent interpersonal and communication skills, both verbal and written.   


Key Responsibilities:
•    Accurate and Timely production of Benefit Summaries used during customers open enrollments for our <1,000 lives book of business. 
•    Investigate and resolve discrepancies with Benefit Summaries produced by Robotics or One Click
•    Ensure that Benefit Summary forms are active and work with Forms Team on updates so that form can be filed prior to expiration  
•    Conduct or assist with training for Service Partners on the Benefit Summary Process (checklist completion)
•    Handle escalations with a sense of urgency   
•    Work with Robotics Team to increase the percentage of Benefit Summaries completed by the bots. 


Essential Business Experience and Technical Skills:
•    Strong PC skills, including experience in Microsoft Office Suite: Outlook, Word, Excel, WebEx and internet skills
•    Strong Customer Service Skills
•    Strong Communication Skills
•    Team Player
•    Works well under pressure
•    Demonstrated ability to work to a high-quality standard
•    Quick Learner
•    Strong Problem Solving Skills

•    High school diploma
•    1-2+ years of  work experience



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 119624


Nearest Major Market: Tampa