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Analyst - Case Implementation

Date Posted: Jun 3, 2021

Location: Tampa, FL, US, 33647

Company: MetLife

Role Value Proposition: 

MetLife is leading growth in the Small Business market within our Global Technology and Operations (GTO) organization with a dedicated focus on driving operational excellence, fostering a community of skilled, motivated and engaged talent, going beyond expected goals to deliver to our customers, associates and shareholders.  We are committed to driving a culture of collaboration and deeply believe in the importance of employee engagement and talent development across the organization.

Small Market Operations is a diverse team of implementation, client service and billing associates supporting the end to end implementation and service experience for customers from 2-99 employees.  We are looking for you to drive continuous improvement, timeliness and accuracy of our case implementations, both at the group and process level, as our contribution to a differentiated customer experience.  In this role, you will partner closely with sales, underwriting and external relationships to identify and execute and deliver on customer commitments. 


Key Responsibilities: 

  • Participates in post-sale activities in setting up or converting client cases.
  • Reviews sold plan and project timeline with sales staff to identify and non-standard provisions or services.
  • Partners with other business units (Sales, IT, etc.) to ensure that implementations are delivered consistently, timely, and accurately.
  • Finalizes plan design and communicates to the implementation team.
  • Identifies implementation-related problems and helps resolve issues.
  • Conducts weekly or periodic status meetings with various parties to review progress and resolve issues.
  • Transfers cases to the appropriate administration group once implementation is complete  
  • Acts in a supportive role to the implementation project team.
  • Assists in coordinating responses to day-to-day client service requests during the installation and conversion process.


Essential Business Experience and Technical Skills:


  • Excellent Written and Verbal communications. Reviews and executes legal documents.
  • Presentation skills - will participate in sales presentations, and/or consult on plan design and administrative services.
  • 1-2 yrs. related business experience
  • Self-starter with the ability work well independently
  • High School diploma or equivalent



  • Bachelor's degree
  • Experience working in a virtual environment




Not applicable


“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 


MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $659.6 billion of total assets under management as of December 31, 2020. We are ranked #48 on the Fortune 500 list for 2020. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies.   


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.  Visit us at to learn more about our brand, history, and values. 


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to or call our Employee Relations Department at 1-877-843-3711.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Requisition #: 117613


Nearest Major Market: Tampa