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Insurance-Enrollment Administrator

Date Posted: Nov 24, 2021

Location: St.Louis, MO, US, 11330

Company: MetLife


Role Value Proposition: 

Responsible for daily administration and policy support for Group Billing and Remittance.  Processes transactions timely and maintains accurate policy records including eligibility data


Key Responsibilities:  

  • Advanced level subject matter expert who exercises discretion and independent judgment in the work completed


  • Maintains data in the administrative systems; troubleshoots and corrects data issues.  Works various transaction error reports and queues.


  • Provides technical expertise to management for decision making by participating in operational analyses and studies.


  • Acts as subject matter expert on individual contract provisions; establishes, maintains, and enhances favorable relationships with internal and external customers, plan participants, beneficiaries, attorneys, etc.


  • Handles escalated calls/cases from other teams.  Has authority to deviate from standard procedures and can make independent decisions without supervisor approval. 


  • Participate on customer calls/meetings to explain process/procedures and resolve issues.


  • Calculates/Reviews credit and fee payments to Regional Market customers following established guidelines/processes.


  • Performs other related duties as assigned or required.


Required Business Experience and Technical Skills:

  • Maintains extensive knowledge of the administrative systems, UIS and CDF.  Requires knowledge of eligibility and enrollment processes and advanced Excel skills.


  • Demonstrates excellent customer service and relationship skills with ability to communicate clearly both verbally and in writing.  Ability to handle pressure situations (internal and external) with professionalism and tack.


  • Ability to work independently and in a team environment. 


  • College degree or 3-5 years related business experience preferred.


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 121352