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Implementation Systems Analyst III

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Date Posted: Jan 20, 2023

Location(s): Kansas City, MO, US, 64116 Aurora, IL, US, 60504

Company: MetLife

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      




Job Location: REMOTE!!! Commutable distance to Kansas City, MO or Aurora, IL  


Role Value Proposition:   

Regional Market Implementation focuses on providing a best-in-class onboarding experience for group customers new to MetLife or adding new products to their current benefit offering. The Implementation Systems Analyst (ISA) supports the onboarding process of new and existing customers by reviewing plan designs and additional case materials to set up internal systems across all lines, initiating the billing process, and delivering contracts for customers with 100-999 eligible lives. This position is autonomous, detail-oriented, task and deadline-driven based on the effective date of coverage, while remaining communicative and consultative to customer-facing partners including Implementation Leaders, Service, and Sales. While this role does not directly communicate with customers often, the customer is at the center of every action taken and every decision made. 


At MetLife, we are guided by empathy and the heart of our culture is our people.  Come join us where we empower you to build your career, perform at your best and turn your ambitions into reality.   


Key Responsibilities:  

  • Complete plan, billing, and administration installations in all MetLife systems for all product lines for multiple customers simultaneously while maintaining organizational goals and key metrics aligned to processing times and quality 

  • Review, update and deliver contractual documents partnering with Contract Analysts as needed on state provisions and customer-specific plan provisions 

  • Initiate first month’s billing, including review and resolution of discrepancies at the member level 

  • Communicate any changes in the implementation timeline and/or provisional changes that impact customer set-up with key stakeholders, including Implementation Leaders, Sales, Service, Underwriting, Claims, Vendors, etc. 

  • Track key milestones and route tasks to partner areas via the workflow tool, including case documentation and notes to be shared with partners  

  • Proactively resolve potential issues or delays by reviewing system feeds, product/process reporting, and working with IT partners as needed 

  • Contribute to the annual review of processes and initiate process changes needed to maximize efficiency, simplicity, and customer centricity  

  • Actively continue learning new processes, products, and/or systems as introduced 

  • Maintain accurate documentation of workflows as processes change and/or products are added 

  • Recommend topics for, attend, and/or host training on various topics related to the role, including global partners as needed. 

  • Remain engaged with the team, assisting with questions or case processing as needed as well as leading and participating in daily team huddles 


Essential Business Experience and Technical Skills:  


  • 3+ years business experience 

  • Strong project management skills including problem solving, time management, to detail, analytical thinking and decisiveness 

  • Be deadline driven with the ability to multi-task and work in a fast-paced environment 

  • Strong analytical problem-solving ability required 

  • Strong written and verbal communication skills required 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


The wage range for applicants for this position is $50,900 to $65,000. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Nearest Major Market: Kansas City