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Associate Director- Loan Management

Date Posted: Jan 8, 2022

Location: San Francisco, CA, US, 94105

Company: MetLife

Role Value Proposition: 

MetLife Investment Management (MIM) is one of the largest institutional investors and asset managers in the world, with over $651 billion in combined managed assets, and has consistently generated superior returns for both policyholders and shareholders. The enterprise has more than 900 dedicated professionals with extensive experience and expertise across public and private fixed income and private assets, including real estate.  Visit us at to learn more.


Global Real Estate and Agricultural Investments maintain a portfolio invested in commercial real estate and agricultural mortgages, as well as real estate equities. Real Estate Investments sources and manages commercial real estate investments through seven regional field offices in the U.S. and International field offices in London, Tokyo, Mexico City and Santiago.  This role will be responsible for loan asset management, servicing, surveillance, and mortgage ratings for a portfolio of commercial real estate loans owned by MetLife’s general account and third- party investors in the Pacific Northwest region.  They will also assist loan producers with closing new loan originations.


Key Responsibilities:  

Loan Asset Management and Servicing

  • Responsible for loan asset management and servicing matters including payoffs, prepayments, lease reviews, SNDA’s, reserves/draw requests, escrows, cash management, loan assumptions, substitutions, property releases, financial reporting, inspections, post-closing items, and other borrower requests on assigned loan portfolio.
  • Coordinate and assist with mortgage refinances, modifications, extensions and transfers.
  • Track required reporting (e.g. income projections, general authorizations and ad hoc data collection efforts).


Loan Closings

  • Support mortgage originators on new loan transactions and manage the closing process; including, allocation, rate lock, coordinating third party consultants (appraisal, lease abstracts, insurance, etc.), due diligence, reviewing loan documents, estoppels, perform OFAC due diligence and clear OFAC issues, review settlement statements, prepare funding memos, liaison with accounting / wire transfer unit, complete loan servicing setup accurately and in required time frames, etc.
  • Complete loan set up and confirm data accuracy across accounting, third party servicing and management information systems.



  • Monitor loan/property performance, monitoring problem loans and assist on note sales.
  • Prepare annual mortgage valuations via customary approaches including DCF, direct cap, and sales comps.  Coordinate and review the servicer prepared OSAR financial analysis.  Remain abreast of market research, and valuation trends specific to the Pacific Northwest real estate market, as well as the overall U.S. market.



  • Partner with mortgage originators, loan managers, analysts, risk management (internal and external), internal departments, third-party servicers, appraisers, regional architects, third party vendors, and legal counsel (in-house and external) on routine tasks and ad-hoc requests.


Essential Business Experience and Technical Skills:


  • 5+ years of commercial real estate experience with various property types including office, retail, industrial, multi-family and hotels preferred.
  • 4+ years of experience with loan documents including loan agreements, promissory notes, deed of trust, guarantees, escrow agreements, leases and SNDA’s.
  • 4+ years of experience with commercial real estate valuation and market fundamentals.
  • Proficiency with ARGUS Enterprise, Word, Excel, and PowerPoint.
  • Team oriented with excellent communication, organizational and time management skills.



  • Bachelor’s degree in an applicable business field; MBA preferred.  
  • Extensive relationships across the real estate industry, including borrowers and intermediaries.
  • Results-driven professional with 10+ years of experience in commercial real estate loan investment, including loan workouts.



Less than 5%


Business Category

Real Estate Investments


Number of Openings





At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.


MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 122037


Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland