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Senior Group Insurance Administrator

Date Posted: Apr 20, 2019

Location: Oriskany, NY, US, 13424

Company: MetLife

Job Location:  Oriskany, NY


Role Value Proposition:  Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We’re looking for unique talent with fresh perspectives that can propel innovation. This position is responsible for all aspects of processing Critical Illness Insurance and Dental enrollments and system reconciliations.  The associate will provide quality service to our internal partners and assist in achieving and maintaining the departments/teams overall objectives.


Key Responsibilities:  

  • Responsible for new business processing which includes performing participant reconciliations for new enrollments using Excel, Ingenium, and UIS in a timely manner.
  • Performing data entry functions, which include but are not limited to, customer information related to reconciliations and enrollment processing.
  • Support business areas regarding inquiries initiated from customers
  • Correspondence generation and review
  • Resolve and respond to customer related issues or inquiries received through email boxes and work flow systems while adhering to required turnaround times including escalated issues.
  • Must maintain a high level of customer relations with internal partners.  This includes Sales distribution areas, Claims, Account Management, Implementation, Call Center, Business Technology Services (BTS) and Billing. 
  • Manage special projects assigned and deliver all aspects on time and with the highest level of quality.


Required Experience:

  • Strong Microsoft Office skills with an emphasis on Excel and the ability to write formulas, macros, etc.
  • Strong knowledge of administration
  • Strong organizational skills and attention to detail
  • Strong written and oral communication skills
  • Ability to analyze data and act upon it
  • High School Diploma


Preferred Experience

  • Bachelor’s Degree or 4+ years of related work experience
  • Microsoft Access




At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 




MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 108187 

Nearest Major Market: Utica