Senior Customer Service Representative

Job Location: United States : New York : Oriskany  

Role Value Proposition: 

As a leader in insurance, MetLife never underestimates the significance of the impact made by associates. We are the country’s number one underwriter of employer-sponsored programs, insuring over one million automobiles and homes in the US through group plans. We are also the 11th largest provider of personal lines, auto, homeowners and related insurance. How do we do it? The associates, of course!

We are actively hiring Customer Service Representatives for our Group Variable Universal Life product line with our Oriskany team! As a Customer Service Rep, you will receive in-bound customer service inquiries via the telephone and/or email and resolve problems by putting customers at the heart of all you do. The successful candidate will leverage effective listening skills, an attention to detail, strong intellectual curiosity and an honest desire to make a difference to ensure each customer experience is exceptional. With an understanding of the customers’ needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.

Key Responsibilities:  

• Handles non-routine customer service inquiries and enters information into the company database for Group Variable Universal Life.
•  Researches and responds to errors, application and contract discrepancies, and processing delays. 

Essential Business Experience and Technical Skills:

• A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
• A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.
• Strong computer/keyboard skills as well as solid math, analytical and problem solving skills
• Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of MetLife.
• Ability to work during the hours of operation of 8am-8pm Monday-Friday; must be flexible in regards to overtime & shift worked, which may change based on business needs.

Required:

• High school diploma or equivalent required
• 1+ year experience in a role working with customers
• Must obtain FINRA Series 6 license within 90 days of hire

Preferred:

• Some additional educational experience or a trade or professional certification is preferred; Bachelor’s Degree in Business/Finance strongly preferred
• Insurance or Financial Services industry experience or Product specific experience strongly preferred
• Prior Call Center experience is preferred
• Ability to multi-task and navigate dual screens/multiple applications
• Exceptional communication skills
• Must possess a passion for customer centricity

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition: 112947