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Overpayment Claims Specialist - Virtual

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Date Posted: Jun 22, 2022

Location(s): Oriskany, NY, US, 13424

Company: MetLife

Position Location: Virtual but must live in a commutable distance of our Oriskany office


Role Value Proposition: 

Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We’re looking for unique talent with fresh perspectives that can propel innovation. In this role you will Recovers STD and LTD overpayments in compliance with the Disability Overpayment Unit guidelines


Key Responsibilities:

  • New hires should live a commutable distance from the site the role is posted in.
  • Manages assigned caseload of claims that were overpaid due to various reasons in order ensure proper recovery follow-up and adherence to established guidelines.
  • Updates and maintains accurate records of overpayment recovery activities in various claims applications  
  • Adheres to established policies and practices to resolve overpayment issues.
  • Assists with referrals to vendors and follows-up on the status of pending claims with a collection agency and/or vendor.
  • Write and sent out letters with detail calculations
  • Handling incoming and outgoing calls with various customers
  • Performs other related duties as assigned or required.


Essential Business Experience and Technical Skills:

  • Virtual within a commutable distance of Oriskany location.
  • 1-3 years Customer Service experience including outbound phone work experience
  • Intermediate excel knowledge (formulas and formatting)
  • Strong math skills
  • Strong documentation skills
  • Analytical thinking required
  • Letter writing skills required
  • Ability to multitask and stay focused in high paced environment
  • Ability to function in a matrix environment
  • High School Diploma Required


  • 1-3 years of Claims experience
  • Negotiation skills
  • Experience with ERISA (Employee Retirement Income Security Act of 1974) and Disability Plan and Policy Language



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 126685


Nearest Major Market: Utica