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Manager - Recordkeeping

Date Posted: Mar 22, 2019

Location: Oriskany, NY, US, 13424

Company: MetLife

Job Location:  Oriskany, NY


Role Value Proposition:  Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We’re looking for unique talent with fresh perspectives that can propel innovation. Lead and manage team to provide extraordinary, consistent and predictable service across Recordkeeping & Enrollment Services with a focus on Accident & Health and Dental Products.


Key Responsibilities:  

  • Ensure the teams are continually working toward a goal of continuous process, service and expense improvement
  • Implement strategies to ensure that proper controls and procedures are in place to properly administer all products and services. 
  • Assures all legal and regulatory requirements and changes are adhered to.
  • Serve as a key contact for escalated Sales and customer issues.  Provide quick resolution and root cause analysis.  Contact Customers and Sales directly in an effort to maintain business partnerships and build customer relationships.
  • Facilitate effective meetings and presentations for internal and external customers including customer/broker audits.
  • Responsible for leading a highly effective team with a focus on skill assessment and development, mentoring, performance management and career planning.
  • Enact and manage contingency plans as needed and direct activities during peak work periods.
  • Partner with Product and IT to identify and implement enhancements and efficiencies to improve workflows and processes.
  • Develop and manage operating and compensation budgets – ensure the achievement of expense reduction targets.
  • Participate in long-term strategic planning and development for all aspects of the business.
  • Integrate corporate philosophies and vision into the daily activities and projects of the organization.

    Required Experience:

  • 5-6 years of related work experience
  • 3+ years of experience in a direct people management position
  • Recordkeeping experience
  • Demonstrated leadership skills to achieve employee engagement and operational results


Preferred Experience

  • Advanced knowledge of Ingenium
  • Bachelor’s Degree in related field or equivalent experience.
  • Demonstrated ability to manage multiple and competing priorities
  • Ability to deal effectively with ambiguity, change direction comfortably, makes decisions, and takes action, and can comfortably handle risk and uncertainty
  • Proven change management experience
  • Ability to integrate conceptual ideas and directions into organizational workflows and processes
  • Ability to lead innovation, quality and continuous improvement while empowering associates to respond to change effectively


    At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 




MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 108183 

Nearest Major Market: Utica