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Health and Wellness Advocate

Date Posted: Jan 13, 2021

Location: Oriskany, NY, US, 13424 Remote, US, 0 Tampa, FL, US, 33647

Company: MetLife

Job Location: United States : Oriskany, NY Alternate Location: Tampa, FL, Virtual


 Thank you for your interest in applying for a position at MetLife! Please note that after submitting your application, you will receive an email with a link to complete a short online assessment so that we can get to know you better. Once your assessment is complete, and your application has been reviewed, a representative from MetLife will be in touch regarding next steps!

Role Value Proposition: 

Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We’re looking for unique talent with fresh perspectives that can propel innovation. In this role you The Health & Wellness Advocate (HWA) will specialize in proactive, compassionate telephonic outreach to claimants during a short-term disability leave


 Key Responsibilities: 

  • Continuous awareness and knowledge of all the pertinent ancillary wellness and health programs Novartis offers
  • Evaluate STD claims and work with claimants by coordinating with wellness vendors (health insurers) to ensure claimants understand current offerings and increase utilization of these said programs
  • Liaison for all escalated claims by performing the following but not limited to; assistance in obtaining medical records, conduit to the Account Team and Claims Team, partners with claims to ensure operational /process efficiencies
  • Foster, grow and maintain relationships with all health and wellness vendors including but not limited to, developing action plans to address and promote employee utilization
  • Coordination of monthly touch point calls with wellness vendors to discuss referral outcomes
  • Weekly calls with Account Team to discuss activity, escalations etc.


 Essential Business Experience and Technical Skills:


  • Must be a Licensed Practical Nurse or Registered Nurse with unrestricted, active license
  • Minimum 1-year experience with Behavioral Health 


  • Strong telephone and interpersonal skills as it relates to conveying and managing a message, fostering relationships and influencing
  • Knowledge of MS Office Tools (Excel, PowerPoint)
  • Background in health insurance/ corporate wellness knowledge and experience preferred.
  • Self-Motivated 



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 


MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $651 billion of total assets under management as of September 30, 2020. We are ranked #48 on the Fortune 500 list for 2020. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Requisition #: 115523


Nearest Major Market: Utica