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Customer Service Representative II - Dental

Date Posted: Apr 21, 2021

Location: Oriskany, NY, US, 13424 Cary, NC, US, 27513 Dayton, OH, US, 45448

Company: MetLife

Role Value Proposition:

Are you someone that enjoys problem solving and putting customers first? Do you want to directly impact the lives of our customers? Then we have an amazing opportunity for you: We are actively hiring Customer Service Representatives for our Global Customer Solutions (GCS) contact center team, with various start dates this year. After paid training, you will join the in-bound customer service team putting customers at the heart of all you do.

Global Customer Solutions (GCS) provides support of key insurance and protection products. The team covers MetLife products, both for individual and employer groups, including Property & Casualty, Dental, Annuities, Life, Disability, Critical and Long-Term Care, and more. The team provides world-class Customer Service and Sales support to customers via phone and email. They are committed to making a difference through every customer experience.

As a leader in insurance, MetLife never underestimates the significance of the impact made by associates. We are the country’s number one underwriter of employer-sponsored programs, as well as one of the largest providers of personal lines, auto, homeowners and related insurance. How do we do it? Our associates, of course!

We are actively hiring full time Customer Service Representative II (CSR II) to join our team in Oriskany, NY and Cary, NC and Dayton, OH!  As a CSR II, you will handle customer service inquiries via the telephone and/or email and answer questions or resolve problems.  Use computerized systems for tracking, information gathering, and/or troubleshooting.  Maintain quality service by following policies and procedures and reporting needed changes. And, contribute to team effort by accomplishing related results as needed. The successful candidate will leverage effective listening skills, an attention to detail, strong intellectual curiosity and an honest desire to make a difference to ensure each customer experience is exceptional. With an understanding of the customers’ needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us. 

To enhance your success and engagement from day one and throughout your career, we provide various benefits including, but most definitely, not limited to:

  • Paid training
  • Dental, medical & life insurance
  • Retirement plans including 401(k)
  • Paid time off
  • Paid overtime
  • Programs designed to strengthen and reward your performance
     
    The successful candidate will leverage effective listening skills, an attention to detail, strong intellectual curiosity and an honest desire to make a difference to ensure each customer experience is exceptional. With an understanding of the customers’ needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.


Who is Global Customer Solutions?
Global Customer Solutions is MetLife’s Contact Center organization. We provide support of key insurance and protection products within the Americas business. The team covers MetLife products, both for individual and employer groups, including Property & Casualty, Dental, Annuities, Life, Disability, Critical and Long-Term Care, and more. The team provides world-class Customer Service and Sales support to customers via phone and email. They are committed to making a difference through every customer experience.

Key Responsibilities:

  • Will handle customer service inquiries via the telephone and/or email and answer questions or resolve problems. 
  • Use computerized systems for tracking, information gathering, and/or troubleshooting. 
  • Maintain quality service by following policies and procedures and reporting needed changes and contribute to team effort by accomplishing related results as needed.
  • The successful candidate will leverage effective listening skills, an attention to detail, strong intellectual curiosity and an honest desire to make a difference to ensure each customer experience is exceptional.
  • With an understanding of the customers’ needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.
     
    Required Qualifications:
     
  • 1 + years customer service experience.
  • An ability to work during the hours of operation of Monday-Friday 7am-11pm; must be flexible in regard to overtime & shifts worked, which may change based on business needs.
     
    Preferred Qualifications:

     
  • High School Diploma or equivalent
  • 3 + years customer service experience.
  • Some additional educational experience or a trade or professional certification.
  • Insurance or Financial Services industry experience or Product specific experience.
  • Prior Call Center experience is highly preferred.
  • A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.
  • A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
  • Strong computer/keyboard skills as well as solid math, analytical and problem-solving skills.
  • Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of MetLife.

     
    At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

 

We are one of the largest institutional investors in the U.S. with $651 billion of total assets under management as of September 30, 2020. We are ranked #48 on the Fortune 500 list for 2020. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.

 

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

 

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

 

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

 

MetLife maintains a drug-free workplace.

 

Requisition #: 116645

 


Nearest Major Market: Utica