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Customer Service Associate

Date Posted: Jul 24, 2019

Location: Oriskany, NY, US, 13424

Company: MetLife

Job Location: Oriskany, NY

Role Value Proposition: 

You can be a part of a world-class organization that is committed to making a difference in the lives of our customers as Customer Service Associate. Global Ops includes over 11,200 associates across all of MetLife’s markets who are responsible for core insurance capabilities, including new business and underwriting, claims, policy administration, contact centers, and billing/remittance. This role is responsible for receiving and handling customer telephone inquiries.  Perform follow-up activity (send a letter, return a call, refer a case) as applicable. Review FEGLI claims submission for completeness and accuracy.

 Key Responsibilities:  

  • Receive and handle telephone calls on the FEGLI customer service 800 # and service calls with empathy.
  • Make return telephone calls as required to handle the original customer inquiry.
  • Use FEGLI claims system to access information required to handle customer inquiries
  • Review and process noncomplex claims. Determine if customer inquiry needs to be referred for follow-up. 
  • Clearly and concisely communicate content of inquiry and levels of urgency to data and Case Management Specialist. Send and receive (standardized) e-mail for communication with agencies/OFEGLI staff and managers.

 Essential Business Experience and Technical Skills:


  • High school diploma required.
  • Strong data entry skills
  • Excellent oral and written communication skills.
  • Ability to adjust to multiple demands and shifting priorities.
  • Plans and organizes time and priorities to achieve business results. 



  • 1-2 years insurance claims experience desirable.
  • Customer Service experience desirable.
  • Basic knowledge of OFEGLI/Group Life claims desirable
  • Associates Degree desired


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 




MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 110805 

Nearest Major Market: Utica