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Customer Service Assoc/CSA

Date Posted: Nov 29, 2017

Location: Oriskany, NY, US, 13424

Company: MetLife

Job Location:[[Oriskany, NY]]


Role Value Proposition: 

You can be a part of a world-class organization that is committed to making a difference in the lives of our customers as Customer Service Associate. Global Ops includes over 11,200 associates across all of MetLife’s markets who are responsible for core insurance capabilities, including new business and underwriting, claims, policy administration, contact centers, and billing/remittance. This role provides quality service by investigating individual life claims and makes determination on claims settlement within authorized guidelines.


Key Responsibilities:  

  • Prepares and organizes files for new claims.
  • Updates current claims records.
  • Performs preliminary reviews of claim forms and submitted bills to ensure accuracy and completeness.
  • Performs other related duties as assigned or required.


Essential Business Experience and Technical Skills:

  • 1-2 year of business experience.
  • Excellent verbal and written communication
  • High School Diploma Required




Business Category

Global Technology and Operations


Number of Openings




At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 92461 

Nearest Major Market: Utica