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Case Management Specialist

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Date Posted: May 11, 2022

Location(s): Oriskany, NY, US, 13424

Company: MetLife

Job Location: Oriskany, NY

 

Role Value Proposition: 

You can be a part of a world-class organization that is committed to making a difference in the lives of our customers as Customer Service Associate. Global Ops includes over 11,200 associates across all of MetLife’s markets who are responsible for core insurance capabilities, including new business and underwriting, claims, policy administration, contact centers, and billing/remittance. In this role you will investigates life insurance claims and makes determination on claims settlement within authorized guidelines

 

Key Responsibilities:  

 

  • Virtual roles predominately work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
  • Identify and obtain missing information required to evaluate FEGLI life claims and input information into a Power Builder computer claim system computer system. Interpret policy provisions and manually adjudicate FEGLI Life claims to make claim determinations.
  • Actively pursue and follow up on open claims within specified timeframe. Manage and organize work to meet multiple deadlines and competing priorities to ensure department turnaround and customer satisfaction are met.
  • Maintain production and quality standards.
  • Handle inbound and outbound calls needed in regard to FEGLI Life servicing. Handle customer escalations from Customer Service Associates and solve customer problems via telephone using sound business judgment.
  • Provide high quality, timely service to policyholders, beneficiaries, attorneys, families of deceased employees and administration; resolve customer issues swiftly and thoroughly by offering recommendations and solutions.

 

Essential Business Experience and Technical Skills:

Required

  • High school diploma
  • Strong data entry skills and customer service
  • Excellent oral and written communication skills.
  • PC knowledge required. (Microsoft Word and Excel
  • Ability to deal with people in stressful situations

 Preferred

  • Plans and organizes time and priorities to achieve business results. 
  • Uses business knowledge to make the best decisions for MetLife and its customers.

Associates Degree

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

 

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 

       

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

 

 

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

 

 

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

 

 

MetLife maintains a drug-free workplace.

 

 

Requisition #: 125599

 


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