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Case Management Specialist

Date Posted: Aug 12, 2019

Location: Oriskany, NY, US, 13424

Company: MetLife

Job Location: Oriskany, NY

A candidate has been identified

Role Value Proposition: 

You can be a part of a world-class organization that is committed to making a difference in the lives of our customers as Customer Service Associate. Global Ops includes over 11,200 associates across all of MetLife’s markets who are responsible for core insurance capabilities, including new business and underwriting, claims, policy administration, contact centers, and billing/remittance. In this role you will investigates life insurance claims and makes determination on claims settlement within authorized guidelines

Key Responsibilities:  

  • Examines and processes claims; determines whether to return, put on pending, deny, or pay claim.
  • Follows established claim policies and practices to resolve claims and issues.
  • Refers questionable and non-routine claims to senior staff members.
  •  Performs other related duties as assigned or required.

Essential Business Experience and Technical Skills:


  • High school diploma
  • Strong data entry skills
  • Excellent oral and written communication skills.
  • Ability to adjust to multiple demands, and shifting priorities.
  • Consistently demonstrates the MetLife values. 



  • 1-2 years insurance claims experience desirable.
  • Basic knowledge of OFEGLI/Group Life claims desirable
  • Plans and organizes time and priorities to achieve business results. 
  • Uses business knowledge to make the best decisions for MetLife and its customers.
  • Associates Degree



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 111191 

Nearest Major Market: Utica