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Business Analyst - Disability / Absence

Date Posted: Apr 17, 2021

Location: Oriskany, NY, US, 13424 Aurora, IL, US, 60504 Tampa, FL, US, 33647 Troy, NY, US, 12180 Bloomfield, CT, US, 6002 Bloomfield, CT, US, 6002

Company: MetLife

Role Value Proposition: 

The primary responsibility of this Business Analyst position is to analyze FML, State FML and Company leave policies and set up the back-end systems to appropriately intake and administer a customer’s absence claims. The BA will work with Implementation and Service teams to understand at a very detailed level the provisions of the leave polices, set-up and test the back-end systems.  The BA will also analyze change requests to understand how the back-end systems need to be updated in order to accommodate customers’ changes as well as regulation changes. This position relies heavily on analytical and problem-solving skills, combined with a detailed knowledge of FMLA regulations, to drive the successful implementation of our Absence Management customers.  Also, acts as a liaison between the business and IT personnel to support the unit’s technology needs; as well as strategic initiatives.  

Key Responsibilities:

  • Responsible for the back-end system setup for implementing new TAM cases, working closely with National Account and Regional Market Implementation teams, as well as the customer, to assess and implement leave of absence policies.
  • Act as subject matter expert with internal and external customers on FML, State FML and leave policies, as well as eligibility requirements.
  • Conducts secondary level eligibility file testing for new/changed files.
  • Partnering with account teams, disability operational process leads, and customer delivery for changes to existing TAM customers.
  • Analyze impact of change to current set-up, develop solution and implement.
  • Attend conference calls related to absence set-up issues/topics and provide consultation relative to resolution and next steps.
  • Support internal/external projects for the building of business requirements, design input and UAT.
  • Identify, solution and implement process and system improvements through continuous business and procedural analysis.
  • Utilize a high degree of professionalism, sound judgment, and discretion in contacts with internal management, field management, and external organizations, with wide latitude for making decision and implementing procedures for resolving issues.
  • Effectively promote/represent the department, and build relationships within the MetLife Enterprise, cultivating relationships with key stakeholders representing a broad range of functions and levels.

Essential Business Experience and Technical Skills:


  • 3+ years of related work experience with Disability products
  • Strong analytical and problem-solving skills required to work with customers of all levels of case complexity
  • Organized, strong oral and written communication skills, self-motivated, able to perform under pressure
  • Office productivity software (Word, Excel, Outlook)
  • High School Diploma or equivalent


  • Bachelor’s degree in related field or other relevant education, certifications, or formal training
  • Knowledge of system design processes, methodologies, and testing tools used specifically during user acceptance testing (IT development cycle)
  • Effective presentation skills (PowerPoint)
  • Proficiency with Excel identifying and understanding differences and similarities within multiple large data sets and software applications
  • Knowledge and experience in project management methodologies and tools (MS Project)


Business Category

Group Benefits – Application Enhancement


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.


MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $651 billion of total assets under management as of September 30, 2020. We are ranked #48 on the Fortune 500 list for 2020. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Requisition #: 116560


Nearest Major Market: Utica