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Operations Quality Analyst - Group Variable Life - Virtual

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Date Posted: Sep 21, 2022

Location(s): Remote, US, 0

Company: MetLife

Role Value Proposition:

Performs quality audits to determine compliance levels and departmental performance.  Evaluate areas of risk and establish controls to mitigate the risks that meet the requirements of the company and the customer.  Participant in and/or coordinate various External/Internal/ Customer Audits. Work closely with business partners to ensure operational standards align with the Company and Customer Requirements. 


Key Responsibilities:

  • Complete audits and provide feedback to associates/management within established timeframes. 
  • Follow-up to ensure all corrections are completed within the determined schedule. 
  • Compile statistical data and report results to management and/or customer. 
  • Identify and communicate trends, root causes, and quality gaps to help improve the customer experience.
  • Conduct risk assessments and propose controls in order to minimize/mitigate exposure. 
  • Maintain well documented procedures and guidelines. 
  • Work collaboratively with others to drive consistency and operational excellence. 
  • Perform other duties as assigned or required.

Essential Business Experience and Technical Skills:


  • 3 plus years of billing experience primarily with Group Variable Universal Life (GVUL)
  • Strong PC skills and proficiency with common business software
  • Attention to detail, focus on customers, verbal and written communication skills
  • Ability to meet deadlines, effective time management and prioritization skills
  • Ability to readily adapt to change with strong interpersonal and negotiation skills



  • Solid knowledge of MetLife U.S. business operations, products, and services
  • Billing and/or accounting background
  • Working knowledge of Recordkeeping & Enrollment Services (RES), Full Servicing Dental (FSD), and Statement of Health (SOH) operations.




At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.






MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


The wage range for applicants for this position is $43,300 to $57,700. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.