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Director, Internal Audit

Date Posted: Jan 2, 2019

Location: One Harbourfront, HK, HK, 0

Company: MetLife

The Director, Hong Kong Internal Audit reports to the Vice President & Regional Head of Audit Asia exJapan and matrix report to the Hong Kong CEO. The Director, Internal Audit, (the “incumbent”) is accountable for developing and leading the internal audit services for MetLife operations in the region in a professional and effective manner, managing a team of auditors as appropriate and required. The incumbent has overall responsibility for the delivery and management of a portfolio of audit assignments to ensure that all business and regulatory risks are anticipated, identified, recognized, and appropriately managed in alignment with the departmental audit plan and initiatives. The position supports the Vice President & Regional Head of Audit Asia exJapan and is responsible for all audit activities related to several business units and segments under his/her direct supervision.


Key Responsibilities:

  • Develop credibility and establish relationships with senior country leadership team and local control function partners and regulators utilizing knowledge of country and applicable governance, risk and regulatory frameworks.
  • Drive internal audit efforts to increase overall value to the business
  • Attend and provide updates/report to relevant executive meetings and Committees as appropriate –BoD, AC, RMC, etc.
  • Develop and /or refine or apply new audit methodologies to improve the audit process.
  • Work collaboratively with business and operational areas. 
  • Provide management with an objective review of risks and controls from an independent view. Remain active with appropriate external professional organizations and keep informed on developments in the field of auditing, industry regulation and insurance practices.
  • Deploy, develop, maintain and align the audit department resources in accordance with the current and future needs of the business and/or regulatory requirements.
  • Communicate with local regulator regarding internal audit matters and regulatory filings.
  • Provide proactive and relevant management reporting of audit portfolio activities and results to Regional Head of Audit 
  • Provide subject matter expertise on areas as outlined below: 



  • Conduct continuous assessment of internal and external business risks, develop, execute and provide oversight of audit plan covering identified risks, make effective and efficient use of audit resources in line with audit risk methodology
  • Manage and execute comprehensive process audits using department guidelines, knowledge of the business, and understanding of controls to provide management with an independent appraisal of the control environment
  • Analyse and assess the impact of audit findings and recommendations on future operating environment. Assess effectiveness of key action plans to resolve control issues or risks;
  • Serve as high-level technical expert or lead a team to conduct selected audits, and is accountable for the identification of risks or weaknesses within business unit being reviewed,
  • Review and determine the Business’ compliance with established policies, procedures, laws and regulations, and existing regulatory requirements.
  • Perform risk assessments, develops, manages and executes quarterly audit plan activities
  • Oversee and deliver audits of business to ensure compliance with MetLife Policy, use of compliant best practices, procedural efficiency and accuracy in accordance with the audit plan
  • Coordinate audit activities with external auditor, provides appropriate direct assistance, and identifies opportunities for audit reliance
  • Contribute to or prepare reports of audit findings for business managers and proposes recommendations for changes as needed.  Prepares reports for senior management on larger-scale audit assignments
  • Responsible for leading discussions with Senior Management, regarding Audit planning and reviews
  • Lead or participate in team or department level projects and initiatives ensuring that goals and target dates are met and the work product is of high quality
  • Achieve goals and execute audit plan in a team environment; be viewed as a valued member of the team; balances multiple responsibilities


Project Management

  • Understanding of project management methodologies and performing project assurance gate reviews
  • Communicating with clarity
  • Tracking and follow up on open issues


Relationship Management

  • Act as the primary client contact; communicates top risks, audit plans, work in progress, and results with audit management and business heads;
  • Maintains a positive working relationship with auditees and sustains an ongoing relationship with key business contacts.
  • Regulatory and stakeholder relationship management
  • Responds effectively to management requests for special audit projects and investigations.
  • Is a ‘trusted advisor’


Audit Committee Support

  • Prepares Audit Committee meeting package according to the local regulatory requirements and corporate IA requirements
  • Ensures that all the important issues on the internal controls and risks are properly reported and presented to the Audit Committee according to the local Audit Committee Regulation of the Company.
  • Manages and coordinate requests of the Audit Committee.


Supervisory Responsibilities

  • Responsibilities include managing people, including supervision and direction to associates on delivering the audit plan, providing effective coaching and career development guidance, and actively engaging in the performance management process. Coaches team and develops audit staff as part of succession planning



Business Knowledge/Technical Skills:

  • Minimum 8-10+ years of proven and progressively responsible audit experience including roles in audit control, public accounting, risk management and/or advisory experience.
  • Comprehensive knowledge of audit practices, procedures and principles with the ability to interpret and analyze complex concepts and apply these in innovative ways.
  • Strong knowledge of generally accepted audit standards and principles.
  • Business experience in financial services with preference for insurance, sales and distribution practices, compliance functions, product structure, commission payment structures and risk management.
  • Strong managerial, communications, analytical, problem solving and inter personal skills.
  • Highly motivated for learning and self-development and continuous improvement.  
  • Able to model the MetLife Values and operate in a globally matrixed organisation.
  • Skilled and proficient on MetLife Leadership Competencies: Drives for Results, Grows the Business, Finds Better Ways, Builds Agile Organizations, Applies Global Business Mindset, Practices Sound Judgment, Inspires Commitment, Builds Collaborative Partnerships and Alliances, and Grows Talents.
  • High degree of proficiency of knowledge and skills in the Internal Audit Competencies of: Effective Communications, Risk and Controls, Business Knowledge, Relationship Management and Teamwork.
  • Demonstrate a keen awareness of business priorities and adjusts work effort accordingly.
  • Provide input to the performance management and development process for staff members.
  • Creates a reputation of communicating effectively with technical and business staff.
  • Use active listening and probing techniques to surface problems or issues.
  • An undergraduate degree is required; MBA, CPA, CIA or equivalent professional qualification preferred.
  • Ability to motivate an audit team towards common objectives while ensuring business partners recognize the function as objective, value-adding and of the highest integrity.
  • Be prepared to incorporate 5%-10% travel component to ensure there are scheduled on-site country visits and visibility to management.



The Internal Audit Organization plays an important role in partnering with the business to ensure key risks are anticipated, recognized and appropriately managed. The Internal Audit Department’s mission is to provide objective assurance and advocate for internal controls, enabling MetLife to manage risk, execute on strategy and to make and keep its promises. Our vision is to be innovative, effective and efficient global leaders in governance, risk and control activities.

  • Ensure compliance to MetLife Policy & Procedures, leading practices, procedural efficiency, risk management and accuracy.
  • Ensure compliance to regulatory standards and good practice.
  • Ensure compliance with SOX and accurate reporting of the Company’s financial position as required.
  • Protect MetLife and its stakeholders through meaningful independent assurance and advice while advocating for risk management and internal controls





Leadership Competencies:

  • Motivates People - Gains people commitment to achieve business objectives through clear communication of the company’s vision and flexing leadership styles to inspire high performance.
  • Creates Partnerships - Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.
  • Models our Values - Creates a culture that promotes the company’s values and standards through role modeling, accountability and ownership of decisions.
  • Focuses on Customers - Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.
  • Drives Results - Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

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Requisition #: 106740