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Assistant Manager, Agency Operations

Date Posted: Jul 18, 2019

Location: One Harbourfront, HK, HK, 0

Company: MetLife

Role in this position

  • Ensure efficient delivery of contracting services to agency
  • To assist in planning and maintaining operational procedures of agency licensing, benefit and title maintenance
  • In partnership with Legal Counsel and other agency departments to develop action plans in response to new recruitment or incentive initiative



  • Responsible for effective execution of agency contracting, license registration, benefits operation, and title validation processing.
  • Handle agent's termination and de-registration.
  • Update compliance procedures and policies in accordance with all regulatory requirements and internal guidelines
  • Handle general correspondence and agent enquiries
  • Handle the orphan assignment, business card printing and other agency support as necessary or requested.
  • Prepare Test Plans, Test cases and execute UAT
  • Update compliance procedures and policies in accordance with all regulatory requirements and internal guidelines
  • Prepare periodic or ad hoc reports for management, as necessary or requested, to track strategic goal accomplishment
  • Handle general correspondence and agent enquiries



  • University degree in in Business Administration or related disciplines;
  • At least 6 years of relevant experience with agency administration;
  • Self-motivated and eager to learn;
  • Well organized and details oriented;
  • Good command of spoken and written English and Chinese;
  • Well prioritization and time management skills;
  • Ability to work under stress and meet tight deadlines;
  • Proficient in MS office applications.



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 109621