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Unit Manager - Technology Services

Date Posted: Jan 13, 2022

Location: Noida, IN, 0

Company: MetLife

Work for Actuarial IT application development organization and support staff for maintenance of production process through PROPHET related automation scripting, VB / Dotnet coding that helps manage the current scripts and improve them further, if required.
 

Key Responsibilities: -
• Production release for Actuarial IT team. Partner with all stakeholders on relevant signoffs
• Liaison with onshore and offshore partners for validation of script files and final execution
• Work with Actuarial teams for code deployment in all production and non-production servers
• Testing in prod and non-prod environment and troubleshoot to fix all technical issues on releases / planned deployments
• Handle complex assignments spanning Software delivery, Service management, Change Management, Release Management, System Integration, Data Center Migration
• Monitor incident and problem ticket queues
• Perform 1st and 2nd level troubleshooting (with escalation to the US team, if needed)
• Provide clear updates in Service Now around troubleshooting results
• Participate in required team meetings to share updates and progress
• Monitor environments (Proactive monitoring)
• Coordinate environment availability
• Restart services

Knowledge, Skills and Abilities:-

Microsoft Certified professional.
Microsoft Certified Technology Specialist- .NET Framework 4.0, Service Communication Applications certification

 

• Excellent Communication skills (both written & verbal)
• Must possess problem solving, planning, and analytical skills to drive continuous improvements
• Should be able to work independently, take decisions basis logic & deploy actions

• Flexibility in working hours and handling escalation and pressure situations

• Excellent inter-personal skills with the ability to coordinate cross functionally

  • Power BI exposure is preferred

Experience:-

  • 10 plus years of total experience and at least 7 years in Production Management Support • Proficiency in VB/Dotnet

• Strong analytical skills with the ability to troubleshoot complex IT issues
• Experience with Service Now
• Knowledge of AppDynamics
• Knowledge of Docker containers

• Programming languages - JAVA 7 / 8, JavaScript, VB/Dotnet and SQL

• Application Development & Maintenance experience

Experience in urban code deployment tools
• Exposure in API’s, Spring boot
• Experience with Jira
• Experience with BitBucket
• Agile exposure

 

Education:-

  • MCA, MSc. Computers or Engineering