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Unit Manager - Operations

Date Posted: Jul 22, 2021

Location: Noida, IN, 0

Company: MetLife




Position Summary




Unit Manager for GTO PPM Tools Team with Project Management, individual contribution and client relationship management as core responsibilities.


Ensure operational excellence through the identification, prioritization, and implementation of projects that meet strategic, tactical, market, and customer demands. Identifies and resolves project interdependencies, overlaps and integration concerns across the enterprise. Develops and implements a consistently deployed approach to multi-disciplinary project management.





Job Responsibilities




  1. Oversee all business aspects of projects including defining project schedules, managing resources, and monitoring timelines.
  2. Responsibilities include managing team(s), creating and managing Project Charters, Project Plans, and preparing status reports.
  3. Oversees the day to day operations of the Business Analysis & User Experience teams and support a wide range of capabilities.
  4. Responsible for adhering to SDLC standards and applying them to every phase of the project
  5. Prepares communications regarding status of projects; interfaces with all areas affected by the project including end users, distributors, and vendors.
  6. Ensures adherence to quality standards and reviews project deliverables. Takes projects from original conception through implementation. Performs other related duties as assigned or required
  7. Provide project management support on various concurrent initiatives.
  8. Responsible for relationship management with both external and internal partners


Knowledge, Skills and Abilities




  • Bachelor’s degree (Any Stream) or Diploma holders with at least 15 years of education
  • Certification in related field would be added advantage
  • IT Graduates with at least 5 years of educations shall be preferred



  • 6 - 8 Years in Project Management or related field
  • Knowledge of metrics and project governance methodologies


Knowledge and skills (general and technical)

  • Self-starter independent thinker
  • Excellent Coordination skills and multi-tasking ability
  • Ability to identify issues with reporting and work with teams to correct
  • Strong communication skills, ability to convey information succinctly
  • Excellent interpersonal, organizational, and planning skills
  • Excellent relationship building skills
  • Strong analytical and problem-solving skills
  • Good judgment, flexibility, diplomacy and tact. Exercises discretion/confidentiality
  • Knowledge of Call Center environment preferred but not required
  • Ability to build relationships and influence complex cross-functional organizations
  • Ability to handle multiple high priority assignments simultaneously while meeting aggressive deadlines


Other Requirements (licenses, certifications, specialized training – if required)

  • SAFe Agile certification (a plus but not required)
  • PMP Certification (a plus but not required)


Working Relationships


Internal Contacts

(and purpose of relationship):


  • Manager for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support.
  • Sr. Manager / SDL for the purpose of settling issues left unresolved by the Manager and monthly evaluation of performance.
  • Manager for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.
  • Subject Matter Expert for the purpose of work thread related issues and escalated transactions.


External Contacts

(and purpose of relationship) – If Applicable


  • SME / Trainers at the client end for training
  • Escalation group at the client end for escalations



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.