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Team Leader - Technology Services

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Date Posted: Jun 21, 2022

Location(s): Noida, IN, 0

Company: MetLife

Team Leader - Technology Services

 

Position Summary

 

 

The Storage Administrator needs to implement and manage storage systems and infrastructure components for enterprise, mission critical, computing environments under occasional guidance. The Storage Administrator will provide support services for storage administration, performance tuning, monitoring and capacity planning. Build storage infrastructure to support the business environment. Recommend, develop and enforce policies and procedures for maintaining the security and integrity of data. Implement small development projects or components of large projects. Ability to solve medium to complex problems.

 

 

Candidate joining this position will be acting as a Storage Administrator involved to some major critical tasks including: -

  • Managing VM specific storage administration via SPMB
  • Defining SAN/NAS related policies to manage allocations using technologies such as zoning
  • Provide timely resolution to storage related incidents within defined TAT
  • Implement storage expansion/reduction changes on vSphere
  • Disk management via continuous CPU performance and Disk I/O monitoring to provide stability to environment
  • Develop Disaster recovery and backup strategies
  • Follow change and testing processes for alterations to storage devices appliances and softwares
  • Actively monitor data center health by maintaining growth forecast
  • Volume Creation, Volume Mapping, Host Initiator Creation, Troubleshooting Volume Mapping Problems
  • Configure and Implement storage technologies such as NAS, SAN, NFS and Zerto
  • Review Linux and SQL File system documents to implement the requested expansions and related changes
  • Work in conjunction with DB Teams to understand and implement the storage related tasks
  • Generate reports and analysis of storage usage for optimization and growth planning
  • Perform hot/cold migration, Vmotion etc. to provide stability to the environment
  • Verify backup operations and troubleshoot as needed
  • Install, configure, upgrade and maintain storage technologies for VMware/ESX, HPE and other OEM products
  • Maintain Service Now workflows for request intake and reporting requirements

 

 

 

 

Core tasks requirements includes: -

 

ServiceNow competent

Experience of Storage Console

Understanding of vSphere workflows and processes

Working knowledge of monitoring tool

Knowledge on Managing Storage Consoles

Knowledge on VMWare Virtualization Tools

Experience in Managing Capacity on Shared Data Centers

Ability to resolve critical issues and potential impact

Hosting and managing Conference calls and providing follow up on actions

 

 

 

 

 

 

 

 

 

 

                                                                                                                                                                                               

Knowledge, Skills and Abilities

 

 

Education

 

  • B.Tech or bachelor’s in computer science

 

 

Experience

  • 8 plus years of total experience with at least 6 years in Storage administration
  • Good experience in Service Now
  • Strong technical writing skills
  • Strong communication skills
  • Flexible in a fast-paced environment
  • Experience in an online operation and/or online escalations environment
  • Maintains calm focus and communicates effectively
  • Strong communicator and presentation skills
  • Comfortable in managing escalations stakeholder
  • Awareness of the importance of data and key performance metrics
  • Ability to perform in a complex, high-stakes, fast-paced environment

 

 

 

Knowledge and skills (general and technical)

  • Core Traits & Skills: -
  • Good understanding of storage area networks as part of the overall network of computing resources for the enterprise
  • Strong verbal and written communication skills; speaks and writes clearly, concisely, appropriately and respectfully.
  • Demonstrates the ability to identify, locate, isolate, and resolve or repair difficult problems
  • Able to make use of the major capabilities of the primary diagnostic tools and analyzers available
  • Understands how to objectively perform analysis of an issue to form a sound judgement.
  • Receives, identifies and researches technical questions and problems
  • Utilizes critical thinking and problem-solving skills.
  • Approachable and willing to help.
  • Courteous, responsive, patient. Customer focused.
  • Culturally aware and empathetic. Values inclusion.
  • Shows emotional intelligence and situational awareness.
  • Acts as a team player. Team centric.

 

 

Other Requirements (licenses, certifications, specialized training – if required)

N/A

 

Working Relationships

 

Internal Contacts

(and  purpose of relationship):

 

  • All Internal GOSC Stake Holders

 

External Contacts

(and purpose of relationship) – If Applicable

 

  • Stateside Client/ Engineers from different regional Storage teams (Such as Country/Regional Head for Monitoring/Containment)

 

MetLife:

 

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

 

We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.      

 

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

 

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.