Team Leader - Strategic Consulting

Position Summary:

The Configurator is a key role that supports end to end automation of a business process using Robotic Process Automation software (Blue Prism).

The primary role of the Configurator will be to design and build the robot configuration basis requirements captured from the business, testing the solution, creating relevant technical documentation and securing sign-offs on the same, in line with the organization’s design standards. The Configurator’s role includes & is not limited to working with stakeholders for requirement gathering, solution development, testing and sign-off, as well as running the robot in different environments, as required.

The Configurator will be the single point of contact for technical development related queries, as well as for managing change requests for the technical solution.

Job Responsibilities

• Working with the business SME and BA to build the Solution Design Document, Development Plan, OID & User Manual and any other technical document
• S/he should also be capable of creating the Process Definition Document, which includes process instructions at a keystroke level and accompanied details
• Designing an efficient and accurate automated process in line with the organization’s design authority standards and securing sign-off on the same
• Building the automated processes and objects and articulating scenarios that would require test case development
• Conducting process analysis and determining RPA suitability
• Testing the application profile requirement for the process, if required
• Tracking & ensuring on time delivery of the build
• Build the review package for SME approval/ production hand-off with supporting output and MI details
• Administer and execute process deployment across environments – UAT / Pre-prod / Prod. Conduct the configuration testing in all phases
• Run UAT using Blue Prism. Review test run output in detail to identify errors, discrepancies and bring testing results to desired confidence level

Knowledge and skills (general and technical):

• Solution orientation, with ability to diagnose configuration errors and deploy solutions swiftly
• Ability to view the process from the function’s perspective and identify the most efficient solution to meet the needs of the business
• Excellent process mapping and documentation skills
• Ability to understand processes from different functional areas and disciplines and design automation solutions for the same
• In-depth understanding of business processes automation methodologies and frameworks

• Ability to work with remot//e teams and independently in a time bound and proactive manner
• Strong grasping and learning skills on new skills as well as new responsibilities
• Excellent inter-personal communication skills – ability to work with multiple stakeholders and team members with high level of collaboration
• Strong stakeholder management

Education:

• Graduate from a Tier 1 or Tier 2 Colleges

Experience:

• Minimum 3 - 4 years of work experience in a similar role as a configurator/Blue Prism developer
• Deep understanding of Insurance Industry and processes
• Excellent understanding of the RPA lifecycle
• Blue Prism Certified
• Minimum experience of 6 - 8 years overall in a similar or related role

Other Requirements (licenses, certifications, specialized training – if required)

• Blue Prism Certified

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.      

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.