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Team Leader- Technology Services

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Date Posted: Nov 25, 2022

Location(s): Noida, IN, 0

Company: MetLife

Position Summary


Collaborate with Business Partners, Analysts, Developers, the Testing team, and other relevant teams to produce quality ServiceNow configuration and codes that support business functional requirements.

Job Responsibilities



  • Analyze, Design and Develop applications on Service Now platform using Java Script/Power Shell scripting.
  • Develop complex Service Catalog items and order guides in Service Portal.
  • Experience working on Core ITSM processes such as Incident, Problem, Change, Request, Release and Configuration Management.
  • Design and build ServiceNow process workflows/flow designers.
  • Design and develop Web Services using SOAP and REST API in Integration Hub.
  • Perform ServiceNow version upgrades as required.
  • Provide production support and diagnose complex issues.
  • Investigation, resolution and fixes for reported defects and incidents.
  • Guide and share knowledge with new team members in the team.
  • Collaborate with stakeholders and team members to build solutions in ServiceNow that support business requirement.
  • Ability to lead the project and guide the junior testers
  • Good math and analytical skills





MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.