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Senior Manager - Technology Services

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Date Posted: Jun 20, 2022

Location(s): Noida, IN, 0

Company: MetLife

Senior Manager - Technology Services

Position Summary

This role is primarily a Scrum Master who is capable of running agile teams. This role demands experience in identifying and coordinating with different development teams with varied skills in leveraging technologies, techniques, and methods as they pertain to the development of and execution of functionalities. Experienced in Organizing backlogs, structure the teams, distribute responsibilities and track the tasks in an appropriate tool like Azure DevOps. This role requires experience in creating, publishing and presenting reports that are required to drive results to stake holders and involved parties.

Reporting Requirements – Supervisor is required to ensure all projects assignments or any additional work and client requirement is maintained and tracked via by Microsoft excel, projects, visio, power point, Power BI, etc.  Data representation with Stakeholder is critical to conduct periodic client reviews



Job Responsibilities

Develop full-scale project plans, establish milestones, track and monitor overall project schedules and cost by coordinating with business teams, development teams & IT Infrastructure team.
• Design workflow diagrams, future road maps to explain the process flow to stakeholders and the expected turnaround time.
• Facilitate daily scrum standup meetings, enforcing timeboxes, responding to the impediments, tracking baseline, sprint planning, and sprint retrospective
• Well versed in SDM and Scaled Agile Methodologies, MS Excel, Jira, Confluence, Rally, Version One.
• Conduct governance meeting with project stakeholders and provide regular updates to team, management, and PMO on work performed, plans, budget, and overall status.
• Ensures customer satisfaction from Inception to project delivery including large scale, complex automation, migration projects etc.,
• Perform SDLC analysis, identify and manage project dependencies and prepare critical path
•  Collaborate with the Product owner and prepare the project resource plan.
• Understand basic infrastructure, database concepts and technical skills like java, python, pearl etc., to help work efficiently with development and infrastructure teams
• Prepare release showcase, release plan and create release notes for each release.
• Plan and run agile project in Microsoft Azure DevOps, .
• Work on multiple presentations with SME’s, developers and architects to prepare solution road map.

• Knowledge on CI/CD pipelines in Azure DevOps to validate the solution prepared by developers

• Contribute to agile growth of the organization
• May participate in the hiring process of scrum masters
• Begin tackling organizational impediments
• Comfortable opposing anti-patterns
• Strong collaboration with leadership groups (Directors, AVPs, VPs)
• Capable of coaching up

• Participate in cross-departmental efforts

•  Can start and facilitate Scrum of Scrums
• Leads initiatives within the community of practice
• Good Communication skill with the ability to communicate clearly and  effectively


Knowledge, Skills and Abilities



  • Bachelor’s Degree in Computer Science, Information Systems, or related field.


  • Total 12+ years of experience in the Information technology . Certified Scrum master.
  • Dev Ops experience . Experience of working in Azure Dev ops.
  • 5+ of experience in Project management in Agile framework as scrum master.
  • Experience in managing projects in information security.

Knowledge and skills (general and technical)

  • Agile methodology and Scrum Master
  • Microsoft Azure DevOps
  • Basic understanding of Databases and infrastructure
  • Basic understanding of Java shell scripting, powershell scripting or  python, pearl  and automation integrations
  • Excellent communication skills

Other Requirements (licenses, certifications, specialized training – if required)

Certified SCRUM Master, Microsoft Azure DevOps and PMP (Optional).

Working Relationships

Internal Contacts

(and purpose of relationship):


  • MetLife internal partners

External Contacts

(and purpose of relationship) – If Applicable


  • MetLife external partners  



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.