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Senior Associate - Process Excellence

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Date Posted: Sep 29, 2022

Location(s): Noida, IN, 0

Company: MetLife

The Junior VRM is a key role that monitors the day to day working of the digital workers in a production environment.

  1. Daily administration of the RPA production and pre-production environment (running processes, maintaining resources, scheduling bots and analyzing the issues etc.)

 

  1. Case management, managing and allocating process workloads

 

  1. Preparing data for business scorecards weekly/monthly/quarterly/bi-annually, analyze data and create reports to gauge continuous improvement

 

  1. Raise issues that arise in the day to day running of RPA processes and assisting in the provision of timely responses

 

  1. Within area of responsibilities, analyze current work practices to identify areas for improvement and share analysis on business improvement and managing processes.  Devise and test solutions and roll out new ways of working

 

  1. Carry out time and motion studies to support productivity improvements

 

       7. Convert process flows / fact findings into case study / story boards / process flow.

 

Education: 

Graduate or Post-Graduate (BCA / MCA / B. Tech)

 

Experience: 

2 - 4 years of work experience

 

Knowledge and skills (general and technical):

  • Ability to analyze gaps and basic root cause analysis,

 

  • Incident Management

 

  • Should have skills like relationship management, collaboration, facilitation, and influencing

 

  • Must possess planning and analytical skills to facilitate and focus on continuous improvement and innovation within the organization

 

  • Must have good communication, interpersonal and project Management skills and be able to interact with senior leadership / business partners / customers, both locally and globally

 

  • Good knowledge of MS Office suite, specially Excel

 

 

MetLife Values :

Our purpose is why we are in business and reflects what we stand for and believe in. Our purpose is to help people pursue more from life. Our values are how we achieve that purpose, through an expression of who we are, what we stand for as a company and how we conduct our business: