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Manager Migrations

Date Posted: Jan 15, 2022

Location: Noida, IN, 0

Company: MetLife

 

Job Description – Manager Migrations

 

Position Title:

Manager Migrations

Function, Responsibility Level: Operations Manager (IC)

 

 

 

 

Reports to (Responsibility Level):

 

 

Supervises: NA

 

Location:

MetLife GOSC

NOIDA

 

Global Grade:

11 M

Cost Center (85 series):

 

Complexity:

C5T5

 

PID/s Load Mapping:

 

 

Position Summary

 

 

 

 

               Key Responsibilities

  • Coordination of all migration activities with Project Teams and stakeholders
  • Due Diligence & Migration planning activities
  • Optimizing Speed & Cost of migrations, and Partner with Operations to set up a sustainable steady state process
  • Governance and reporting for all migration projects
  • Work on program level initiatives as required
  • Will be responsible for closely working with GOSC Process owners (or their designated personnel) and local GOSC Management for reporting progress & raising issues on Migration projects
  • Ability and knowledge to raise & communicate Risks/Issues appropriately and partner with appropriate stakeholders to take them to closure
  • Work with various stakeholders, cross functional teams to ensure seamless migrations
  • Work as a natural team-player in the Migrations function and across other business functions.
  • Strong relationship management with LOB Process owners and PMO teams

Skillset

  • Strong business process migration knowledge and ability to balance creativity and business risk while developing solutions to deliver high quality and speed, and low cost.
  • Strong understanding of BPO operations to accurately and practically relate solutions.
  • Ability to collaborate and influence support groups in achieving project objectives.
  • Strong project management skills with analytical and execution orientation; must be capable of articulating migration deliverables and rallying all to deliver on the same
  • Should be capable of dealing with relationships sensitively with ability to manage conflicts adroitly
  • Strong communication and presentation skills; Ability to articulate and influence customers with clarity of thought process is a critical requirement
  • Should be capable of building and sustaining strong relationships with his / her own team, Local Leadership, US business / process owners and Service Partners
  • Certified in Project Management approaches and tools (PMP, Agile, Prince 2, GSS migration methodology) – preferred
  • Proven experience in Process Mapping tools (Visio, Microsoft Office suite, Blue works)        
  • Green Belt trained and drives a lean and agile mindset (preferably)

 

                                                                                                                                      

Knowledge, Skills and Abilities

 

Experience

  • 10+ years of Experience in Operations Management, Process Management & Team Management and Transition .

 

 

Working Relationships

 

Internal Contacts

(and  purpose of relationship):

 

  • All Internal GOSC Stake Holders

 

External Contacts

(and purpose of relationship) – If Applicable

 

  • Stateside Client

 

 

 

               

 

MetLife:

 

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

 

We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.      

 

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

 

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.