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Insurance Associate

Date Posted: Nov 25, 2021

Location: Noida, IN, 0

Company: MetLife

 

Basic Function

. Voluntary billing-P&C Account rep., is accountable for end to end billing management for Billing & Remittance customers (P&C). Facilitate a working dialog with Group contacts, stateside account managers, remittance team and internal business partners in order to provide solutions to the client billing needs.

 

 

Essential Functions

  • Build and maintain strong relationships with group customers and Internal Partners (Sales, I/T, or systems, marketing, call centers, accounting, etc.). in order to enhance the ongoing success of the B&R beginning at the time of sale.
  • Monitor the billing, transmission and payment processes for assigned customers of varying complexity.
  • Resolve complicated participant billing questions as referred from the Call Center.  Reconcile differences between billed and paid amounts from P&C group customers.  Implement corrective actions, as needed, to ensure correct billing for P&C plan participants.
  • Accountable for accurately applying premium from Institutional customers to the policies/accounts/records for each individual in a timely fashion.
  • Identify quickly problems with the electronic interface established for the customer; troubleshoot problems with any of the ever-changing types of electronic interfaces employed; and mobilize the resources of other departments to resolve the technical interface/systems problems that arise.
  • Lead the team assigned to implement a new customer’s Billing & Remittance standard cases and complex cases.
  • Assist in coordinating internal resources needed to implement product additions, to adjust for customer mergers/acquisitions and to accommodate customer changes in pay frequency, reorganizations, etc.
  • Participate in analyzing escalated problems, issues and/or inquiries from group customers, Sales Execs, brokers and other units within Met (e.g., Call Center) on the B&R; assist Senior Representative, Supervisor and/or Management in developing solutions/responses. 
  • Proactively perform functions that are critical to the accuracy of the billing of the B&R for all assigned accounts; (annually updating account billing schedules, daily analysis of reports that document missed or incorrect deductions, audit the accuracy of the content of administrative systems, etc.)  in order to prevent serious administrative problems and customer service issues.  Bill schedule project/audit should be part of this process
  • Educate customers on the operational aspects of their B&R, including decision-support for both the group and individual employee level.
  • Assist in contributing to the development of new processes and procedures.
  •  Mentor new Account Reps. and other Account Reps. on entry level topics.
  • Document existing administrative processes and procedures.  Recommend improvements to existing systems and processes/procedures from the patterns observed administering cases

 

 

Primary Internal Interactions

  • AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support.
  • Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance.
  • MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions.
  • Internal Departments –other product lines/RPC team @ Florida/Call Centre teams & Units.
  • External-Brokers/TPA’s/Groups-Benefit Administrators
  • Quality Compliance Analyst (QCA) for the purpose of feedback and audit.

Trainers for the purpose of pre-process and process training

 

Primary External Interactions

  • MetLife Subject Matter Experts for the purpose of seeking missing information.
  • MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions.
  • Account Managers for the purpose of seeking missing information (email communication only)

 

Pre-requisite skill sets

Associate

Knowledge

Trainer

Assistant

Manager

Education –College (Graduation). For specific qualification, please specify.

 Bachelors Degree (Any Stream)

 

 

Specialized Skill-sets Required – Please specify

 MS-Word/ Excel

 

 

Minimum Work Experience (Years)

 12 months

 

 

Skills-Customer Service

 Yes

 

 

Skills-Problem Solving/Analytical Ability

 Yes

 

 

Judgment and Decision Making

 Yes

 

 

Skills-Handle Multiple Task/Time Mgt.

 Yes

 

 

Skills-English reading and writing

 Yes

 

 

Skills-English spoken

 Yes

 

 

Keyboard Accuracy

 35 WPM @ 90% QA

 

 

Eye for detail

 

 

 

People Management skills

NA

 

 

Good MS Excel skills

Yes

 

 

 

X – Required

O – Optional

NA - Not Applicable

 

 

MetLife:

 

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

 

We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.      

 

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

 

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.