Assistant Manager - Technology Services

Key Focus:
-Develop and design complex batch workflows in order to support application functional batch workflows.
- Customer facing and providing information and training to Customers.
- Able to build new schedules and jobs which are in line with client Scheduling Best Practices.
- Able to make recommendations to Customers on how a job should be scheduled using IWS batch workflow designs best practices.
- Make changes to existing jobs streams and jobs as requested.
- Expert usage of the TDWC.
- Expert understanding of batch workflow and automation Best Practices.
- Able to give Customers expert advice and training on using the TDWC and Best Practices.
- Expert ability to troubleshoot and recognize issues with the daily plan. (i.e., why a job did not start, etc.).
- Makes recommendations for improvements to Scheduling Best Practices and policies & procedures

Responsibilities:

• Provide direct support on all batch scheduling changes. Coordinate and implement batch scheduling on new and existing projects for the QA/Development and Production environments.
• Provide functional L3 product support and technical troubleshooting for scheduling software.
• Enforces adherence to existing production support operational readiness standards.
• Maintaining focus on customer satisfaction through process improvement, workflow automation, and two-way communications.
• Assist in operations architecture, including event monitoring.
• Assist with the migration for TWS into an AWS environment.
• Familiarity automated workload management and monitoring
• Assist in identifying infrastructure during build process in AWS.
• Create technical approach for production batch scheduling of multiple distributed applications.
• Identify technical, infrastructure, procedural issues and coordinate batch scheduling needs.
• Build/develop custom job templates
• Provide direct support on all batch-scheduling changes. Coordinate and implement batch scheduling on new and existing projects for the all environments.
• Experience in creating and maintaining operational run books for distributed batch operations
• Provide functional product support for Scheduling Software.
• Provide basic troubleshooting of problems. Escalate accordingly.
• Enforces adherence to existing production support operational readiness standards.
• Maintaining focus on customer satisfaction through process improvement, workflow automation, and two-way communications.
  Experience:​​​​​​​
• 6 years total experience and at least 3 years of Administration and Operations experience with IBM Workload Scheduler (Maestro/TWS) or similar
• Proficient in the technical capabilities of scheduling
• Strong customer service focus and written communication skills
• Understanding of Incident, Problem and Change processes & control
• Experience in developing and supporting system management tools to deploy, configure and monitor servers and services.
• Understanding of Windows and Linux environment
• Education:
• MCA, BCA, BTech - Computers or Engineering

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.      

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.