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Assistant Manager Operations- Metrics & Reporting

Date Posted: Nov 22, 2021

Location: Noida, IN, 0

Company: MetLife


Position Summary


Basic Function

  • Metrics & Reporting Team Lead/Assistant Manager should have a strong understanding for developing and managing reports for Global Procurement, including metrics for Procurement, TPRM & Sourcing performance functions
  • Metrics & Reporting Team Lead/Assistant Manager will be required to work with US and GOSC management to assess and publish existing reports and metrics per the established schedule and develop new reports and metrics.
  • Managing end to end feed extraction, development and preparation for assigned area of reporting focus; preparation for ingestion into proBIT
  • Interact with GOSC Quality, Operations and US management and utilize Six Sigma methodology to evaluate the metric data for process improvement opportunities.



Job Responsibilities


Essential Functions


  • Perform evaluation on existing reports and operational data from an accuracy perspective, for the purposes of identifying anomalies & opportunities and assessing performance
  • Perform additional ad-hoc Due Diligence activities in support of Stakeholders needs
  • Perform low to high complexity, ad-hoc, report development in support of Stakeholders needs within proBIT
  • Prepare and present reporting & dashboards intended for SLA reviews and monthly performance analysis for Stakeholders and Supervisor
  • Review and manage SOPs for the process and engage in regular reviews to keep documents updated
  • Utilize performance indicator / metric data to identify process improvement opportunities on an ongoing basis, and work with GOSC Quality, Operations and US management for process improvement proposals.
  • Any other essential function that may occur from time to time as directed by the Supervisor.


Knowledge, Skills and Abilities




  • Graduate or Diploma holders with at least 15 years of education



  • 6-8 years working experience in Quality and metrics, with a preference for specific Supply Chain, Real Estate and Corporate functions experience as required. 


Knowledge and skills (general and technical)

Technical skills:

  • Highly proficient at Excel and MS Access including, i.e. using formulas & functions for data study and visual creation
  • Highly proficient at MS word and PowerPoint including, i.e. visuals to use based on audience/content, formatting content in the form of a storyline, etc.
  • Highly proficient at proBIT tool including, i.e. report and dashboard development, understanding of categorization functionality, etc.
  • Strong working knowledge of SQL
  • Basic understanding of how to preform and interpret trends
  • Understanding of how data is related
  • Proven analytical and research skills.


Process Specific Skills:

  • Fundamental understanding of Global Supply Chain: Procurement, Purchase to Pay, Sourcing, Real Estate functions, and Corporate Services.
  • Understanding, at a granular level, the process of receiving a requisition, checking for adherence, approving and transmitting to Supplier, performance KPIs, etc.
  • Understanding the strategic imperatives of the TPRM function including key risk indicators, PSRA process, performance KPIs, etc.
  • Understanding imperatives of Sourcing and the purpose of contracting.


Soft Skills (minimum):

  • Communicate and present – both verbally and in writing – complex data and evaluation insights clearly and concisely to stakeholders
  • Ability to actively listen for explicit and implied meaning
  • Ability to work both independently and as a team player
  • Ability to raise questions and concerns quickly to the stakeholders when problems arise


Soft Skills (desired):

  • Keep major stakeholders informed as to process timelines and expected results
  • Ability to discern best practice quality strategy, and a plan to incorporate it for each specified Global Procurement processes
  • Ability to persuade management on quality / performance metrics recommendations





MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.