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Assistant Manager Operations

Date Posted: Dec 23, 2021

Location: Noida, IN, 0

Company: MetLife


Basic Function

The primary responsibility of this position is to review/analyze history files on FML, State FML and Company leave policies and create Macros basis requirement to have output basis catalyst system requirement to appropriately intake and administer a customer’s absence claims. The Implementation leader, Disability Consultant or Project lead sends history files of different Vendors to validate and Run files which has detailed provisions of the leave policies, set-up and test the back-end systems.  This position relies heavily on analytical and problem-solving skills, combined with a detailed knowledge of Macros, FMLA regulations, to drive the successful implementation of our Absence Management Systems.



Essential Functions:

  • Responsible for the creation of Macros and set up file to be feed in catalyst system for history file cases
  • Subject matter expert with internal and external customers on FML, State FML and leave policies, as well as eligibility requirements.
  • Partnering with account teams, Disability Operational Process Leads, and Customer Delivery for changes to existing TAM/Catalyst customers.  Analyze impact of change to current set-up, develop solution and implement.
  • Attend conference calls related to Absence set-up issues/topics and provide consultation relative to resolution and next steps.
  • Support internal/external projects for the building of business requirements, design input and UAT.
  • Identify, solution and implement process and system improvements through continuous business and procedural analysis
  • Performs other duties as assigned or required.


Primary Internal Interactions

  • Implementation teams
  • Disability Consultant
  • Disability Operational Process Leads
  • Account Managers


Primary External Interactions

  • Group Businesses

Organizational Relationships


Reports To:                                                                                                     Supervises:






MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.