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VP, Communications

Date Posted: Jan 14, 2019

Location: New York, NY, US, 10166

Company: MetLife

PositionVice President, Communications


Job Location: New York, NY


The Role:


The Vice President, Communications will have three main areas of responsibility: executive communications for the CEO of a Fortune 50 financial company, policy communications on all U.S. regulatory and legislative issues impacting MetLife, and CSR communications in support of the company’s role a creator of positive social impact.


Each of these roles is critical to MetLife. The ability of the CEO to communicate with maximum effectiveness across all stakeholder groups (shareholders, customers, employees, policymakers, NGOs) is imperative to protecting and enhancing the company’s reputation. This person must be a world-class writer with the ability to think like a CEO, master the intricacies of the insurance business, and flex to any communication style.


Equally important is the need to manage all of MetLife’s policy issues externally to help ensure successful regulatory and legislative outcomes. This person must a strategist who thinks three moves ahead and a tactician who employs communication tools expertly to set the terms of public debate.


If policy communications is inherently defensive, CSR communications is inherently offensive, providing an opportunity to showcase how MetLife makes a positive social impact. From the benefits the company pays to the investments it makes to its philanthropic activities, MetLife is a force for good that deserves to have its story told in a compelling fashion.


The ideal candidate is the best of both: a speechwriter who can spin silky prose, and a press secretary who can parry and thrust with the most challenging media.


Key Responsibilities:


  • Communicate the CEO’s vision, strategies and goals to all key stakeholders, internal and external, in a compelling way that inspires belief and commitment
  • Be a trusted adviser to the CEO who can make authoritative recommendations on how to tailor communications for each key stakeholder group 
  • Write and/or edit all CEO communications materials
  • Develop and execute executive visibility and thought leadership plans as required
  • Staff the CEO at speaking events or in media interviews as needed
  • Develop and execute strategic communications plans on critical policy matters affecting MetLife; position MetLife for maximum policy success with minimal reputational risk
  • Manage policy communications campaigns that set the terms of debate rather than react to them; engage with media to ensure MetLife’s point of view is prominent in coverage of key issues
  • See around corners to anticipate the direction of public policy debates and ensure MetLife is prepared to adapt quickly
  • Develop and execute strategic communications plans on all CSR-related matters; raise MetLife’s profile as a company striving for continuous improvement on environmental, social and governance metrics
  • Demonstrate leadership as a senior member of MetLife’s global communications team.
  • Partner expertly with key internal stakeholders, including Executive Group members, the Chief of Staff, and the heads of Employee Communications, Government Relations, Investor Relations, and Strategy


Key Relationships:


  • Reports to: SVP and Chief Communications Officer
  • Direct reports/team: (1) direct report
  • Key Stakeholders: CEO, Chief of Staff to CEO, Head of Investor Relations, Head of Global Government Relations


Candidate Qualifications:


Essential Business Experience and Technical Skills:


  • Operate at a highly strategic level in creating plans and strategies
  • Write authoritatively, artfully and persuasively for audiences at the highest level of business and government; able to meet the most exacting editorial standards while flexing to different styles
  • Conduct masterful media relations; proven ability to pitch and place
  • Expertly analyze, understand and translate complex business and policy issues
  • Staff senior executives for maximum effectiveness in communications campaigns
  • Display executive presence with proven ability to instill confidence and earn credibility as an advisor and deliverer
  • Quickly establish credibility and build productive relationships across the organization.
  • Deliver strong client service with a bias for action and sense of urgency
  • Possess strong project management skills
  • Have at least 10 years of experience in communications, including corporate, with a mix of writing and media relations  
  • Bachelor’s degree in relevant field; master’s preferred


Leadership Competencies:


  • Thinks Strategically – Sets direction aligned to the company’s strategy, applying external and global perspective to meet local and global needs.
  • Creates Partnerships – Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.
  • Seizes Opportunity – Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.
  • Models our Values – Creates a culture that promotes the company’s values and standards through role modeling, accountability and ownership of decisions.
  • Focuses on Customers – Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.
  • Drives Results – Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.




MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with more than $500 billion in managed assets as of December 31, 2016. We are ranked #42 on the Fortune 500 list for 2017. In 2017, we were named to the Dow Jones Sustainability Index (DJSI) for the second year in a row. DJSI is a global index to track the leading sustainability-driven companies.


Our goal in everything we do is to offer customers truly differentiated value propositions that allow us to establish clear competitive advantages. We pride ourselves on being a trusted partner to our customers as they navigate life’s twists and turns. Visit us at to learn more about our brand, history, and values.



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.

Nearest Major Market: New York City