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Strategy and Execution Consultant

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Date Posted: Sep 13, 2022

Location(s): New York, NY, US, 10166 Cary, NC, US, 27513 Tampa, FL, US, 33647

Company: MetLife

Department: The RIS Customer Experience & In-force Optimization team has responsibility for driving continuous improvement to the customer experience and operational efficiency across the RIS in-force portfolio. The team executes against strategic roadmaps that prioritize meeting customer needs and delivering business value.

 

The role: This role will help the RIS customer experience & in-force optimization team harness data and insights to prioritize opportunities to experiment and drive improvements that deliver value to our customers and business partners. They will be responsible for leading analysis to support solution design and measurement of impact, and will support execution of experiments and initiatives. A successful candidate will have intellectual curiosity, an analytical mindset, and a bias toward action.

 

Key responsibilities

  • Conduct research and analyses to identify new opportunities, inform decision making and measure achievement of business objectives and key results
    • Review customer behavior and feedback data to identify customer experience enhancements (across multiple channels)
    • Analyses of operational and financial metrics to support in-force experiment scoping, design, and tracking
    • Develop dashboards to track business objectives and key results
    • Synthesize insights / findings to help shape new recommendations and solutions, support development of presentations for leadership
  • Lead small projects / workstreams within larger projects to drive progress against the Customer Experience and In-Force Optimization team strategy and support the priorities of the RIS business; collaborates with business, service, operations, technology to drive outcomes
  • Organizes and facilitates forums to drive a culture of customer focus and experimentation.
    • Build greater awareness and understanding around customer needs and operational challenges
    • Maintains pipeline of opportunities and supports prioritization for execution through small projects and experiments
    • Forums include monthly Customer Council, quarterly Customer Focus Lunch & Learns, and Experimentation Challenges
  • Provides research and/or project management on ad-hoc strategic initiatives to support the business

 

Qualifications and Capabilities

  • Strong project management and prioritization skills - ability to balance multiple projects/priorities of varying complexity track record of driving action
  • Critical thinking, analytical and problem-solving skills – ability to identify opportunities / issues from insights and communicate effectively
  • Approach opportunities with a strategic mindset; balancing value, costs and risk
  • Challenging the status quo and experiment with confidence
  • Able to build strong working relationships across business, technology, operations to drive coordination and collaboration
  • Strong Microsoft Excel and PowerPoint skills
  • Strong verbal and written communication skills – ability to translate complex concepts and data stories for various audiences
  • Some familiarity with data analytics and visualization tools (Tableau, PowerBI, Alteryx, etc.)
  • Prior experience with annuities and life insurance businesses a plus
  • Undergraduate degree required

 

About RIS: The RIS business (Retirement Income Solutions), one of the largest U.S. segments in MetLife, offers a wide variety of products including defined benefit pension de-risking; annuity and investment products for defined contribution plans; corporate- and bank-owned life insurance; funding for post-retirement benefits; and structured settlements.

 

Business Category 

Retirement & Income Solutions

  

Number of Openings 

  

Contact Information 

Rachel King 

rachel.king@metlife.com 

   

Employee Referral Award 

$1500 

 

 

 

MetLife:

 

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

 

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      

 

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

 

The role is eligible for incentive compensation under the sales incentive plan for your position. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.

 

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

 

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

 

MetLife maintains a drug-free workplace.

 


Nearest Major Market: New York City