Share this Job

Senior Sales Support Consultant - Retirement & Income Solutions

Date Posted: Dec 28, 2021

Location: New York, NY, US, 10166

Company: MetLife

Summary of Responsibilities:


The Senior Sales Support Consultant will provide product support for our IIA retirement income strategies. This role will support new offer development and portfolio management efforts and assist in all aspects of the development and implementation of our distribution and marketing strategies.  The Senior Sales Support Consultant will develop a strong customer and market intimacy by staying in close contact with customer needs, market trends, competitive activities, customer experience and the changing political, economic, legislative, technological and demographic landscape.


In this role, the Senior Sales Support Consultant will be responsible for supporting Sales, Marketing and Client Relations to determine and implement the product strategy by channel. The Senior Sales Support Consultant will clearly position and articulate IIA’s market and distribution strategy, and our position in the market. The Senior Sales Support Consultant will conduct analyses to uncover customer needs, market trends, competitive activities and customer experience requirements.  The Senior Sales Support Consultant will participate in the financial analysis preparation as it relates to distribution and marketing costs, helping to build assumptions to model and drive components of the execution phase. The Senior Sales Support Consultant will provide product and technical support to Marketing to create effective materials to drive sales. They will also develop metrics and tracking mechanisms to monitor product needs such as operational enhancements, communication updates, second sale strategy and overall sales results.


The Senior Sales Support Consultant will also review our current retirement income/annuity products to understand performance against internal expectations (the plan), against customer expectations (through research) and against competitor offers.  The Senior Sales Support Consultant will make product recommendations as to how to improve both first and second sales, customer satisfaction and competitive position.


Principal Responsibilities:


Determine customer needs and market trends through research and marketplace scans; identify competitive strengths and weaknesses.  Evaluate current offers against these customer, market and competitive findings and make recommendations about product changes, pricing, positioning and packaging.  Develop market plan that captures these trends and the specific strategies and tactics to grow the market and MetLife’s share.


Provide metrics and statistical information on current clients including quoting, purchasing, web usage, participant demographics, plan demographics, and book of business data. Provide and aggregate data from multiple sources for developing business strategies and to help identify opportunities in the sales process.


Review current retirement income annuity products and track key metrics driving growth.  Report results and make recommendations to improve volume, revenue, profit, customer satisfaction or competitive position. Identify new product ideas to drive market share growth and to develop emerging markets which include plan distributed immediate annuities, Qualified Longevity Annuity Contracts (QLAC), Charitable Gift Annuities (CGA) and Lotteries.


Support sales efforts with both Sales Directors and Client Executives.  Provide marketing with product and market support for the creation and maintenance of marketing collateral. Regularly obtain feedback to enhance sales materials, prospect targeting, training, call center scripting or to improve the offer.


Develop training to support:

  • Annuity products and services
  • Education
  • Product positioning
  • Retirement issues
  • Competitive positioning
  • Process and procedure mapping


Knowledge/Skills/Competencies Preferred:

  • 5+ years in marketing and sales support experience, product management or new product development.
  • Knowledge of annuity products and financial drivers of annuity products.
  • Knowledge of the retirement industry and market dynamics
  • Strategic and creative thinking skills
  • Excellent communication and interpersonal skills (verbal, written and presentation)





MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.



Nearest Major Market: New York City